Lead Business Ops Analyst

As one of the largest investor-owned utility companies in the United States, PPL Corporation (NYSE: PPL) is committed to creating long-term, sustainable value for our 3.5 million customers, our shareowners, and the communities we serve. Our high-performing regulated utilities provide an outstanding experience for customers, consistently ranking among the best utilities in the nation. PPL is addressing challenges by investing in new infrastructure and technology to create a smarter, more reliable, and resilient energy grid. We are committed to advancing a cleaner energy future, achieving net-zero carbon emissions by 2050 while maintaining energy reliability and affordability. PPL supports programs and organizations that empower future generations and build strong, diverse communities.

About the role

This position is responsible for providing analysis and solutions to complex business process and technical problems, with a focus on improving operational effectiveness and excellence. The Business Operations Analyst will prepare and deliver well-constructed business insights to management, lead teams, and enhance understanding of business processes and systems. The ideal candidate is a well-organized self-starter with a passion for optimizing decision-making through rigorous data utilization.

Responsibilities

• Extract and deliver useful statistics and insight from business data to drive and support operational improvements and business strategies.
• Proactively identify and implement solutions and/or strategies to help the business achieve its short and long-term objectives.
• Prepare complex financial models and forecasting using advanced modeling techniques.
• Develop high-level analyses, recommend courses of action based on data, and present findings to Senior Management.
• Develop and research methods for measuring business performance and compare against trends and best practices.
• Review, identify, analyze, and create detailed documentation of business processes and supporting systems.
• May lead special projects or teams.
• Physical presence in the office/on-site to engage in face-to-face interaction and coordination of work among direct reports and co-workers.
• Perform other duties as assigned.
• Comply with all policies and standards.

Qualifications

• Bachelor's Degree with seven years of analytical/problem-solving experience, OR Master's Degree with four years of analytical/problem-solving experience.
• Experience with tools and programming languages such as Python, SQL, and PowerBI.
• In-depth knowledge of statistical analysis, data visualization, and data manipulation.
• Strong competencies in process improvement, change management, and project management.
• Strong analysis, research, and complex problem-solving skills.
• Proficient in MS Suite (Excel, Access, and PowerPoint) or other advanced statistical computer applications.

Preferred Qualifications

• Master's Degree in business or a quantitative discipline.
• Innate curiosity and a strong desire to solve problems.
• Ability to tell a story from analysis to identify and solve business opportunities.
• Excellent written and verbal communication skills.