Lead Business Analyst - Customer Integrations

About the role

The Lead Business Analyst will partner with cross-functional teams to lead requirements discovery and system design for complex customer implementations. This role will own the development of clear business and functional specifications, support configuration and testing (including UAT), and act as a trusted advisor to clients and project teams. The Lead Business Analyst will also mentor other analysts and contribute to pre-sales efforts and the continuous improvement of Business Analysis practices.

Responsibilities

• Lead customer requirements gathering process for large and complex efforts
• Lead end-to-end integration projects from the business side, partnering with customers, their clients, and internal teams
• Develop, analyze, and document requirements, including business, functional and non functional
• Develop customer focused documentation for software solutions (e.g. Wireframes, Use Cases, business rules, etc.)
• Perform and lead expert services with stakeholders or system integration partners on engagements
• Plan, perform, and support testing efforts and including the coordination of User Acceptance Testing and training
• Act as customer advisor and consultant
• Lead and perform the estimation of work
• Lead system design and configuration activities
• Aid in the reinforcement of Business Analysis methodologies across the team
• Stay up to date on industry and job-related trends and best practices, including reading relevant publications, articles, blogs, etc.

Requirements

• Time management including work planning, prioritization, and organization
• Experience in a customer-facing consulting, professional services, or solution delivery
• Experience supporting end-to-end integration projects from requirements through go-live
• Ability to handle multiple priorities or tasks
• Self-starter and quick learner
• Detail-oriented
• Active listener
• Ability to collaborate and work autonomously
• Flexible and adaptable
• Process analysis, design, and management
• Change management
• Coaching, training, and mentoring
• Ability to articulate information
• Meeting facilitation and management

Qualifications

• 4+ years industry experience
• 8 years’ business analysis experience
• Bachelor’s degree in related field or equivalent work experience

Skills

• Strong communication skills
• Excellent problem-solving abilities
• Strong organizational and time management skills
• Ability to work independently and as part of a team
• Knowledge of business analysis methodologies and tools

Benefits

Work Where You Thrive
Find the work environment that supports your best—whether that’s remote, in-office, or hybrid—depending on your role and location.
Take Time When You Need It
We trust our team to manage their time with our Open PTO Policy, empowering you to recharge when it matters most.
Grow Your Career from Within
In fact, over 25% of our open roles are filled by internal candidates.
Mentorship That Matters
Our mentorship program connects you with experienced leaders who are committed to helping you grow both personally and professionally.

Pay

The career level salary range for this role is $XX XXX to $XXX XXX. We share a career level salary as a guideline; however, actual salary may vary based on your experience and qualifications.

Schedule

Insurity does not specify a schedule for this role.