Lead Burn Ambassador

Position Description

The Lead Burn Ambassador plays a critical leadership role at Burn Boot Camp as the senior member of our client-facing front desk team. As the first point of contact for new and current members — both in person and on social media — this role sets the tone for the member experience at every interaction.

Roles and Responsibilities

• Lead and Manage the Burn Ambassador team
• Deliver the Blue Carpet Experience to all Members and Guests
• Oversee Facility Management and Merchandising
• Execute Sales and Marketing initiatives
• Respond to Member Communications, escalating to the GM as needed
• Uphold Operational Standards and Process Execution

Qualifications

• A natural leader who energizes the people around them
• A problem solver who can think on their feet and act with urgency
• Highly organized with strong attention to detail
• Focused on delivering exceptional member service every day, every camp
• Able to manage multiple priorities, work under pressure, and meet deadlines
• Confident in sales conversations or eager to quickly learn a proven process
• Proficient in MS Office and comfortable learning new platforms
• A strong communicator — both written and verbal — with excellent interpersonal skills
• Savvy on social media and able to capture authentic, on-brand content
• Passionate about fitness, community, and the Burn Boot Camp mission