Lead Budtender

About the role

We are seeking an experienced Lead Budtender to join our growing and talented team! The Lead Budtender is responsible for working alongside the dispensary team in a retail environment that serves both medical patients and adult use customers. This position reports to the General Manager (GM).

Responsibilities

• Participates in helping develop policies and process related to regulations, products, systems, and dispensary operations
• Helps promote and support company best practices across all dispensary locations
• Identifies and trains preceptors at the dispensary to help facilitate consistent training across all locations
• Facilitates necessary changes in customer-facing communication in partnership with the GM, Retail Operations Manager and the Marketing team
• Trains newly hired Budtenders on dispensary policies, procedures, and the use of cannabis-based products
• Records notes when requested in any team meeting and can lead and conduct meetings when requested
• Aids in developing and implementing streamlined communication to all dispensary staff
• Trains and supports customer education and support initiatives
• Assists with enforcing and supporting all Budtender staff on processes and procedures, including cleaning and sanitation standards
• Represents the bartender as a Green Goods Role Model displaying the company core values
• Participates in company initiatives to achieve set goals and performance indicators; contributes to team success by accomplishing related results as needed
• Aids in the incoming orders, shipments, and deliveries of supplies
• Serve as a solution-focused leader by identifying opportunities to improve company goals, directives, and operational performance
• Complete other tasks/projects as assigned
• Work effectively with leadership to balance responsibilities between Budtender and Lead Budtender duties, including: Serving in a Budtender role while remaining responsible for Lead Budtender duties. Transitioning into a Budtender role when scheduled as a Lead Budtender based on business need. Supporting operational needs at any dispensary location.
• Required to fill job descriptions set forth as a Budtender
• Follows all process and regulations related to dispensing cannabis products to customers
• Follows all implanted SOPs
• Aids in the preparation, setting up, and finalizing the dispensation process of cannabis products in compliance with applicable regulations maintained by the Office of Cannabis Management
• Maintains an organized workflow; verifies preparation and labeling of products, verifies order entries and charges
• Flexible availability including but not limited to weekends and evenings

Requirements

• A high school diploma and 1-3 years experience in a retail environment
• 1-2 years of direct management experience preferred
• Outstanding customer service skills
• Proficiency with MS Office required
• Excellent communication skills, verbal and written, to communicate effectively with patients, families, and co-workers
• Prompt attendance to shifts and responsible time management
• Ability to establish and maintain effective working relationships
• Ability to work in a team environment, as well as independently
• A lifelong learner willing to stay on top of the constant changes of the cannabis industry
• Ability to handle multiple tasks simultaneously
• Ability to work in a fast-paced environment and adaptable to change
• Ability to understand, support, and implement community and organizational policies/procedures, along with government regulations
• Ability to accept constructive feedback and grow with position/company
• Ability to analyze information and implement quality control
• Acts ethically and applies good judgment

Qualifications

• Must follow all process and regulations related to dispensing cannabis products to customers

Skills

• Customer service skills
• Communication skills (verbal and written)
• Attention to detail
• Time management
• Teamwork
• Problem-solving
• Adaptability
• Knowledge of cannabis industry regulations

Benefits

• Compensation: $26.50/hour plus tips
• Competitive union benefits offered

Pay

• $26.50/hour plus tips

Schedule

• Flexible availability including but not limited to weekends and evenings

Company Information

Vireo Health, Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.