Lead Bookseller - FT

Job Summary

A Barnes & Noble bookstore is a gathering place for readers and the community. As a Lead Bookseller, you are an integral member of the bookselling team at the heart of our stores. You play a leadership role in guiding the bookselling team to maintain compelling merchandise presentations and overseeing the efficient running of the salesfloor.

About the Role

You are both a trusted expert and hands-on leader, creating a welcoming environment where booksellers feel supported, comfortable bringing forward questions or concerns, and they trust that you will address them promptly and effectively.

Responsibilities

• Maintain reliable and punctual attendance for scheduled shifts, setting the standard for the team and ensuring consistent leadership presence on the floor.
• Fill scheduling gaps when you are able, being flexible and responsive to the needs of the store — we are open from early mornings to late evenings every day, including weekends and most holidays.
• Be positive and proactive in your approach to work; you lead by example with purpose and energy, working hard and reliably while inspiring others to do the same.
• Be supportive and considerate of colleagues; consistently going out of your way to help others in the team and setting a positive example.
• Show aptitude and willingness to learn new skills, acquire new knowledge and apply it appropriately in the store while guiding and supporting others.
• Act as a resource for booksellers and baristas, addressing and resolving concerns and raising these issues to leadership.
• Prioritize resources and bookseller support appropriately to keep the shift on track.
• Master the operational competencies of a Barnes & Noble bookseller, including using BookMaster and other tools, creating and maintaining book presentations, and managing deliveries.
• Coach the store team in membership conversations, register speed and accuracy, and loss prevention procedures.
• Use extensive book knowledge to engage and provide informed service to customers, leading the store team in maintaining sections and presenting books attractively, and driving key sales objectives.
• Manage store layout and inventory, quickly locating books and other products with ease and accuracy, and coordinating with the café team during busy periods.

Requirements

• Reliable and punctual attendance for scheduled shifts.
• Flexibility and responsiveness to the needs of the store.
• Positive and proactive approach to work.
• Supportive and considerate of colleagues.
• Aptitude and willingness to learn new skills.
• Expert knowledge of store layout and inventory.
• Ability to manage store layout and inventory efficiently.
• Effective communication and interpersonal skills.
• Physical stamina for prolonged standing, repetitive bending, lifting, and walking.

Qualifications

• High school diploma or equivalent.
• At least 1 year of relevant experience in retail or a related field.
• Experience in merchandising and visual merchandising.
• Strong customer service skills.
• Ability to work independently and as part of a team.
• Knowledge of store layout and inventory management.
• Ability to handle multiple tasks simultaneously.

Skills

• Customer service skills.
• Merchandising and visual merchandising skills.
• Leadership and team management skills.
• Problem-solving and decision-making skills.
• Physical stamina and endurance.
• Computer literacy, particularly proficiency in BookMaster and other tools.

Benefits

• Employee Discount
• EAP (Employee Assistance Program)
• Sick Pay
• Paid Time Off including paid Maternity and Parental Leave
• Company Paid Holidays
• Transit
• Tuition Reimbursement

Pay

Compensation is commensurate with experience.

Schedule

Hours are flexible and can vary based on store needs.