Lead Bath Installer

Responsibilities

• Review home improvement contracts for accuracy of job specifications (i.e., sizes, colors, styles) and perform complete and accurate pre-construction activities, including technical measure
• Function in a customer-facing support role, providing face-to-face, phone, and email support to customers, troubleshooting complex customer issues, and providing creative solutions to ensure 100% customer satisfaction
• Accurately measure products, complete product orders, develop labor estimates, and specify additional supplies needed for the project
• Communicate with customers and crew to resolve conflicts discovered during measure, installation, and service
• Ensure customers understand the installation process and provide answers to customer questions
• Monitor and help the installation of jobs and ensure company quality standards are maintained and superior customer service is provided for the entire lifecycle of customer jobs
• Lift base showers or tubs and crushed marble panels (must be able to lift over 75 lbs)
• Be on your feet for 6-9 hours a day
• Complete services when necessary
• Collect final payments and appropriate documentation from customers upon job completion
• Ensure company vehicle is maintained in a neat, stocked, and clean manner
• Complete OSHA Safety Course
• Show up on time and be ready to work each day
• Responsible for keeping their work area clean

Qualifications

Must be able to lift over 75 lbs.

Skills

Customer service skills, problem-solving abilities, attention to detail, ability to follow manufacturer guidelines and company policies, and strong organizational and communication skills.

Benefits

• Paid Time Off (PTO)
• Health Insurance
• Vision Insurance
• Dental Insurance