Jobs · OTHR · North Carolina

Lead Bath Installer

PJ Fitzpatrick, LLC · Concord, NC · 1 wk ago
On-siteOTHRFull-time

P.J. Fitzpatrick is a trusted home remodeling company with decades of experience delivering high-quality exterior and interior home improvement solutions. Specializing in roofing, windows, doors, siding, baths, and gutters, P.J. Fitzpatrick is known for exceptional craftsmanship, reliable service, and a strong commitment to customer satisfaction. With a people-first culture and a focus on growth, the company provides homeowners with dependable solutions while offering team members long-term career opportunities in a supportive, performance-driven environment.

Responsibilities

  • Review home improvement contracts for accuracy of job specifications (i.e., sizes, colors, styles) and perform complete and accurate pre-construction activities, including technical measure
  • Function in a customer-facing support role, provides face-to-face, phone and email support to customers, troubleshoots complex customer issues; provides creative solutions to ensure 100% customer satisfaction
  • Accurately measure Products, complete Product order, develop labor estimate and specify additional supplies needed for the project
  • Communicate with customer and crew to resolve conflicts discovered during measure, installation and service
  • Ensure customers understand the installation process and provide answers to customer questions
  • Monitor and help the installation of jobs and ensures company quality standards are maintained and superior customer service is provided for the entire life-cycle of customer jobs
  • Lift base showers or tubs and crushed marble panels (must be able to lift over 75lbs)
  • Will be on your feet 6-9 hours a day
  • Complete services when necessary
  • Collect final payments and appropriate documentation from customers upon job completion
  • Ensure company vehicle is maintained in a neat, stocked, and clean manner
  • Complete OSHA Safety Course
  • Show up on time and be ready to work each day
  • Responsible for keeping their work area clean

Requirements

  • Review home improvement contracts for accuracy of job specifications (i.e., sizes, colors, styles) and perform complete and accurate pre-construction activities, including technical measure
  • Function in a customer-facing support role, provides face-to-face, phone and email support to customers, troubleshoots complex customer issues; provides creative solutions to ensure 100% customer satisfaction
  • Accurately measure Products, complete Product order, develop labor estimate and specify additional supplies needed for the project
  • Communicate with customer and crew to resolve conflicts discovered during measure, installation and service
  • Ensure customers understand the installation process and provide answers to customer questions
  • Monitor and help the installation of jobs and ensures company quality standards are maintained and superior customer service is provided for the entire life-cycle of customer jobs
  • Lift base showers or tubs and crushed marble panels (must be able to lift over 75lbs)
  • Will be on your feet 6-9 hours a day
  • Complete services when necessary
  • Collect final payments and appropriate documentation from customers upon job completion
  • Ensure company vehicle is maintained in a neat, stocked, and clean manner
  • Complete OSHA Safety Course
  • Show up on time and be ready to work each day
  • Responsible for keeping their work area clean

Benefits

  • PTO
  • Health Insurance
  • Vision Insurance
  • Dental Insurance

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