Lead Bath Installer

About the role

General responsibility for installing Bath products and setting the pace and tone of each job given to the team, according to the work order, Manufacturer guidelines, and quality and safety guidelines. Follow Company Policies and Procedures and notify Management when needed to retain the integrity of the Company.

Responsibilities

• Review home improvement contracts for accuracy of job specifications (i.e., sizes, colors, styles) and perform complete and accurate pre-construction activities, including technical measure.
• Function in a customer-facing support role; provide face-to-face, phone, and email support to customers, troubleshoot complex customer issues, and provide creative solutions to ensure 100% customer satisfaction.
• Accurately measure products, complete product orders, develop labor estimates, and specify additional supplies needed for the project.
• Communicate with customers and crew to resolve conflicts discovered during measure, installation, and service.
• Ensure customers understand the installation process and provide answers to customer questions.
• Monitor and help with the installation of jobs to ensure company quality standards are maintained and superior customer service is provided for the entire life-cycle of customer jobs.
• Lift base showers or tubs and crushed marble panels (must be able to lift over 75 lbs).
• Be on your feet 6-9 hours a day.
• Complete services when necessary.
• Collect final payments and appropriate documentation from customers upon job completion.
• Ensure the company vehicle is maintained in a neat, stocked, and clean manner.
• Complete OSHA Safety Course.
• Show up on time and be ready to work each day.
• Responsible for keeping your work area clean.

Requirements

• Ability to lift over 75 lbs.
• Ability to be on your feet 6-9 hours a day.

Benefits

• Paid Time Off (PTO)
• Health Insurance
• Vision Insurance
• Dental Insurance