Lead Bartender (Sazerac Bar)

What will I be doing?

As a Bartender, you will be responsible for delivering exceptional service and maintaining the highest standards in all aspects of your role.

Key Responsibilities:

• Provide outstanding customer service, ensuring guests feel welcomed and valued.
• Serve beverages and food promptly, accurately, and courteously, following standard recipes and portion control.
• Maintain in-depth knowledge of the beverage menu, ingredients, and other hotel outlets to confidently answer guest questions and make recommendations.
• Prepare, stock, and maintain the bar, including garnishes, perishables, and supplies, based on daily projections.
• Handle cash and register transactions accurately, ensuring accountabilities for all beverages served.
• Check guests for proper identification and manage guest inebriation according to training and local liquor laws.
• Maintain cleanliness and organization of the bar and surrounding areas, adhering to operating procedures.
• Promote Hilton services and facilities to guests and suppliers.
• Take personal responsibility for guest satisfaction, resolving issues promptly and professionally.
• Collaborate effectively with team members, providing support and clear communication.
• Follow all safety procedures and report any accidents or incidents to management.
• Perform additional reasonable duties as assigned by management.

Expectations:

• Maintain a professional demeanor, including polite language, positive attitude, and courteous interactions.
• Stay informed about hotel operations, restaurant hours, and local attractions to enhance the guest experience.
• Ensure all service procedures are executed according to hotel standards.

Team Member Benefits

• Medical and Vision Insurance - Blue Cross Blue Shield of Louisiana
• Dental and Voluntary Insurance - SunLife
• Flexible Spending Account (FSA) - Through WEX
• 401(k) Retirement Plan - Fidelity, with up to 5% employer match
• Employee Assistance Program (EAP) - ComPsych
• Free Team Member Meals
• Discounted Parking
• Property Discounts - Restaurants, Gift Shop, and Spa
• Paid Time Off (PTO) Program
• Go Hilton Travel Discounts
• Tuition Reimbursement Guild Education Program
• Medical/Dental coverage begins on the first of the month following 60 days of employment
• 401(k) eligibility begins after 90 days of employment; new hires are auto enrolled.

What are we looking for?

• Hospitality - We're Passionate About Delivering Exceptional Guest Experiences.
• We do the right thing, all the time.
• We're leaders in our industry and in our communities.
• We're team players in everything we do.
• We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline.

• Quality Productivity
• Dependability
• Customer Focus
• Adaptability