Lead Bartender (Sazerac Bar)

About the role

As a Bartender at The Roosevelt New Orleans, A Waldorf Astoria Hotel, you will deliver exceptional service and maintain the highest standards in all aspects of your role.

Responsibilities

• Provide outstanding customer service, ensuring guests feel welcomed and valued.
• Serve beverages and food promptly, accurately, and courteously, following standard recipes and portion control.
• Maintain in-depth knowledge of the beverage menu, ingredients, and other hotel outlets to confidently answer guest questions and make recommendations.
• Prepare, stock, and maintain the bar, including garnishes, perishables, and supplies, based on daily projections.
• Handle cash and register transactions accurately, ensuring accountability for all beverages served.
• Check guests for proper identification and manage guest inebriation according to training and local liquor laws.
• Maintain cleanliness and organization of the bar and surrounding areas, adhering to operating procedures.
• Promote Hilton services and facilities to guests and suppliers.
• Take personal responsibility for guest satisfaction, resolving issues promptly and professionally.
• Collaborate effectively with team members, providing support and clear communication.
• Follow all safety procedures and report any accidents or incidents to management.
• Perform additional reasonable duties as assigned by management.

Expectations

• Maintain a professional demeanor, including polite language, positive attitude, and courteous interactions.
• Stay informed about hotel operations, restaurant hours, and local attractions to enhance the guest experience.
• Ensure all service procedures are executed according to hotel standards.

A typical day

• Delight guests with an upbeat and friendly attitude, proactively making their experience special.
• Prepare and serve beverages by mixing, garnishing, and serving drinks according to recipe standards.
• Maintain bar operations by stocking and organizing supplies, including beverages, glassware, and perishables.
• Process payments efficiently and accurately using the point-of-sale system.
• Monitor product quality by managing inventory and ensuring freshness of all beverage-related items.
• Address guest concerns professionally, especially situations involving intoxicated guests, ensuring a safe environment.
• Comply with health, safety, sanitation, and alcohol awareness regulations.

Requirements

We look for demonstration of these values:

• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline.

In addition, we look for the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

Benefits

• Medical and Vision Insurance - Blue Cross Blue Shield of Louisiana*
• Dental and Voluntary Insurance - SunLife*
• Flexible Spending Account (FSA) - Through WEX
• 401(k) Retirement Plan - Fidelity, with up to 5% employer match**
• Employee Assistance Program (EAP) - ComPsych
• Free Team Member Meals
• Discounted Parking
• Property Discounts - Restaurants, Gift Shop, and Spa
• Paid Time Off (PTO) Program
• Go Hilton Travel Discounts
• Tuition Reimbursement
• Guild Education Program

Medical/Dental coverage begins on the first of the month following 60 days of employment. 401(k) eligibility begins after 90 days of employment; new hires are auto enrolled.

Pay

$6.00 per hour

Schedule

Full time, on-site at The Roosevelt New Orleans, A Waldorf Astoria Hotel.