Lead Bartender

Welcome to New Orleans’ Cultural Crossroad at Loews New Orleans Hotel. Founded in 1960, Loews Hotels & Co. operates iconic hotels and resorts across the U.S., offering diverse and welcoming teams opportunities to grow and make a meaningful impact.

About the role

We are seeking an experienced beverage service professional to join our team. This role requires a blend of creativity, strong customer engagement skills, and meticulous attention to detail to maintain a vibrant and welcoming bar atmosphere.

Responsibilities

• Maintains beverage staffing levels so as to provide for optimal performance
• Establishes and ensures adherence to all departmental guidelines, policies, and procedures
• Responsible for smooth, efficient, cost-effective operation of outlet, to include: labor management, supervision of all aspects of service, inventory control and product selection
• Personally supervises all activities for production/delivery of quality product/service
• Interacts with guests frequently to ensure satisfaction and enjoyment of dining experience
• Reviews and submits for approval all department storeroom requisitions, ensures operational costs are kept within forecasted budgetary guidelines
• Ensures appropriate par levels for all inventories so as to support forecasted activities without experiencing shortages or excessive inventory situations
• Ensures security, control, and proper use of operating supplies and equipment for all beverage outlets
• Attends all required hotel meetings to keep abreast of in-house activities, special promotions, and upcoming events, maintain communications with other departments within the hotel
• Communicates daily with outlet managers to obtain/provide current information regarding daily activities/functions and upcoming events
• Trains personnel as needed in order to ensure superior levels of performance
• Evaluates changes in guest needs, the hotel’s guest mix, and industry competitive set, to recommend appropriate product/service and operational changes necessary to ensure guest and employee satisfaction, while maintaining market dominance and exceptional financial performance
• Maintains beverage menu
• Other duties as assigned

Qualifications

• High school diploma or GED equivalent
• Thorough knowledge of all matters related to the proper administration of “up-scale” beverage service operations
• Certifications: TIPS or Equivalent beverage certification
• Ability to maintain effective operating and control processes designed to provide maximum operating efficiency while ensuring adherence to guest satisfaction criteria
• Beverage knowledge, including fine wines, liquors, beers, and sake
• Ability to motivate staff to provide exceptional service during slow and busy meal periods
• Self-motivated to take on projects to improve restaurant and lounge
• Ability to work flexible schedule to include weekends and holidays