Lead Barista PT

About the Role

Join the Omaha Marriott at the Capitol District as a Starbucks Lead Barista and contribute to the exceptional guest experience at one of downtown Omaha’s premier hotels. In this role, you will supervise baristas, craft beverages, and ensure high standards of service and cleanliness.

Responsibilities

• Supervise staff in the manager's absence and train new team members.
• Provide quality beverages consistently for all customers, preparing Starbucks beverages to standard.
• Maintain condition and cleanliness of work area.
• Follow standards for merchandising, stocking, rotating, and storing all products.
• Ascertain guest satisfaction; in the event of dissatisfaction, tactfully negotiate an accommodation.
• Comply with accounting guidelines regarding receipt of payments, cash drawer, and house bank management.
• Balance house bank at the end of the shift.
• Perform general cleaning tasks using standard outlet cleaning products to adhere to health standards.

Requirements

• Previous Barista experience is required.
• Previous supervisory experience is preferred.
• Must be able to work a varied schedule to include days, evenings, weekends, holidays, and work under pressure.
• Must be able to learn all menu items and up-selling techniques.
• Basic mathematical skills necessary to operate a cash register, make change, count total bank, prepare cash drops, and total all other charges.
• Ability to effectively resolve conflict situations, such as inaccurate check totals.
• Ability to read and speak English sufficient to understand menus and special promotions, and communicate with guests.
• Ability to operate a keyboard and Point of Sale procedures to handle cashier functions.

Benefits

• Room discounts at Marcus Hotels & Resorts and Marriott-branded properties.
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa.
• Free parking.
• “Two for one” movie theater coupons at Marcus Theatres.
• Ability to grow your career and transfer between properties while maintaining service with the company.
• Early wage access.
• Paid time off.
• Medical, dental, and vision insurance (offered after 30 days of employment).
• Company-paid life insurance.
• Employee assistance program.
• 401k with employer match.

About Us

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.