Lead Barista - PT

Job Summary

A Barnes & Noble bookstore is a gathering place for readers and the community. As Lead Barista, you are an integral member of the café team. You play a leadership role in guiding the team to maintain compelling product presentations and overseeing the efficient running of the Café.

About the Role

• Maintain reliable and punctual attendance for scheduled shifts, setting the standard for the team and ensuring consistent leadership presence on the floor.
• Fill scheduling gaps when you are able, being flexible and responsive to the needs of the store.
• Be positive and proactive in your approach to work; lead by example with purpose and energy, working hard and reliably while inspiring others to do the same.
• Show aptitude and willingness to learn new skills, acquire new knowledge and apply it appropriately in the store while guiding and supporting others.
• Act as a resource for baristas and booksellers, addressing and resolving concerns and raising these issues to leadership.
• Support the bookfloor team with presentation standards and maintenance, ensuring high standards.
• Lead and support the Café’s focus on key sales objectives such as new LTO, café promotions, Membership, etc., actively and genuinely sharing this knowledge with customers and colleagues.
• Use knowledge of café training tools and resources, helping baristas to broaden their experience.
• Use knowledge about café safety, hygiene, sanitation guidelines and procedures to maintain all standards appropriately.

Responsibilities

• Master the operational competencies of a Barnes & Noble barista.
• Using mastered skills in drink making, food preparation, and all other tools and processes to model best practices for the café team and coach others in their effective execution.
• Using strong merchandising skills to coach the café team in creating and maintaining a full and vibrant bake case and adjusting displays while ensuring cleanliness and presentation standards are met.
• Guiding baristas in applying and understanding effective visual merchandising skills, to create and maintain counter and floor retail fixtures, keeping the Café neat and tidy.
• Speed of service at the registers, and actively coaching baristas in customer conversations as well as improving register speed and accuracy.
• Guiding and supporting baristas in receiving and unpacking deliveries, and the efficient and accurate stocking that follows, ensuring First in First Out (FIFO) practices.
• Supporting baristas in keeping the Café clean and tidy through excellent execution of daily and weekly cleaning tasks.
• Supporting the bookfloor team with presentation standards and maintenance, ensuring high standards.
• Actively coaching the team to follow loss prevention procedures, and maintain a safe, secure bookstore by the ability to spot theft and effectively de-escalate challenging situations and problematic behaviors.

Qualifications

• Physical activity which includes prolonged standing, repetitive bending, lifting, and a lot of walking.
• Ability to work in other stores if needed, and collaborate with the wider Cluster.

Benefits

• For those scheduled to work less than 20 hours per week: Employee Discount, EAP, Sick Pay.
• For those scheduled to work between 20 and 29.99 hours per week: Employee Discount, EAP, Sick Pay, Paid Time Off including paid Maternity and Parental Leave, Company Paid Holidays, Transit, and 401(k) with Company Match.
• For those scheduled to work 30 hours or more: Employee Discount, EAP, Sick Pay, Paid Time Off including paid Maternity and Parental Leave, Company Paid Holidays, 401(k) with Company Match, Comprehensive Health Benefits (Medical, Dental and Vision), Healthcare and Dependent Care Spending Accounts, Healthcare Spending Account, Disability Benefits, Life Insurance, Transit, and Tuition Reimbursement.

Note: Benefits may vary depending on location/state regulations. More information can be received by the recruiter or Human Resources.