Lead Barista - FT

Job Summary

About the Role

Responsibilities

• Maintain reliable and punctual attendance for scheduled shifts
• Fill scheduling gaps when able, being flexible and responsive to the needs of the store
• Lead by example with purpose and energy, working hard and reliably while inspiring others to do the same
• Support and help colleagues, going out of your way to assist them
• Show enthusiasm and positivity towards customers, always being cheerful
• Show aptitude and willingness to learn new skills and apply them appropriately in the store
• Master operational competencies of a Barnes & Noble barista, including drink making, food preparation, and all other tools and processes
• Use strong merchandising skills to coach the café team in creating and maintaining a full and vibrant bake case
• Guide baristas in applying and understanding effective visual merchandising skills, to create and maintain counter and floor retail fixtures
• Coach baristas in speed of service at the registers and improve register speed and accuracy
• Guide and support baristas in receiving and unpacking deliveries, and the efficient and accurate stocking that follows
• Support baristas in keeping the Café clean and tidy through excellent execution of daily and weekly cleaning tasks
• Support the bookfloor team with presentation standards and maintenance, ensuring high standards
• Actively coach the team to follow loss prevention procedures, and maintain a safe, secure bookstore by the ability to spot theft and effectively de-escalate challenging situations and problematic behaviors
• Complete and submit accurate monthly inventory and waste log timely
• Coach the team in delivering effective food and beverage recommendations to customers
• Lead and support the Café’s focus on key sales objectives such as new LTO, café promotions, Membership, etc.
• Use knowledge of café training tools and resources, helping baristas to broaden their experience
• Use knowledge about café safety, hygiene, sanitation guidelines and procedures to maintain all standards appropriately

Requirements

Physical activity which includes prolonged standing, repetitive bending, lifting, and a lot of walking

Qualifications

Experience in a similar role is preferred

Skills

Strong communication and interpersonal skills

Benefits

• Employee Discount
• EAP
• Sick Pay
• Paid Time Off including paid Maternity and Parental Leave
• Company Paid Holidays
• Transit
• 401(k) with Company Match
• Comprehensive Health Benefits (Medical, Dental and Vision)
• Healthcare and Dependent Care Spending Accounts
• Healthcare Spending Account
• Disability Benefits
• Life Insurance
• Tuition Reimbursement

Pay

Hourly rate starting at $18.75

Schedule

Flexible schedule to accommodate the needs of the store