Lead Barista - FT

Job Summary

A Barnes & Noble bookstore is a gathering place for readers and the community. As Lead Barista, you are an integral member of the café team. You play a leadership role in guiding the team to maintain compelling product presentations and overseeing the efficient running of the Café.

About the Role

• Maintain reliable and punctual attendance for scheduled shifts, setting the standard for the team and ensuring consistent leadership presence on the floor.
• Fill scheduling gaps when you are able, being flexible and responsive to the needs of the store — we are open from early mornings to late evenings every day, including weekends and most holidays.
• Be positive and proactive in your approach to work; lead by example with purpose and energy, working hard and reliably while inspiring others to do the same.
• Show aptitude and willingness to learn new skills, acquire new knowledge and apply it appropriately in the store while guiding and supporting others.
• Act as a resource for baristas and booksellers, addressing and resolving concerns and raising these issues to leadership.
• Support the bookfloor team with presentation standards and maintenance, ensuring high standards.
• Lead and support the Café’s focus on key sales objectives such as new LTO, café promotions, Membership, etc., actively and genuinely sharing this knowledge with customers and colleagues.
• Use knowledge of café training tools and resources, helping baristas to broaden their experience.
• Use knowledge about café safety, hygiene, sanitation guidelines and procedures to maintain all standards appropriately.
• Enjoy being a barista at Barnes & Noble.

Responsibilities

• Master the operational competencies of a Barnes & Noble barista.
• Coach the café team in creating and maintaining a full and vibrant bake case and adjusting displays while ensuring cleanliness and presentation standards are met.
• Guide baristas in applying and understanding effective visual merchandising skills, to create and maintain counter and floor retail fixtures, keeping the Café neat and tidy.
• Speed of service at the registers, and actively coaching baristas in customer conversations as well as improving register speed and accuracy.
• Guide and support the Café’s focus on key sales objectives such as new LTO, café promotions, Membership, etc., actively and genuinely sharing this knowledge with customers and colleagues.
• Support the bookfloor team with presentation standards and maintenance, ensuring high standards.
• Actively coach the team to follow loss prevention procedures, and maintain a safe, secure bookstore by the ability to spot theft and effectively de-escalate challenging situations and problematic behaviors.

Requirements

• Physical activity which includes prolonged standing, repetitive bending, lifting, and a lot of walking.
• Ability to work in other stores if needed, and collaborate with the wider Cluster.

Qualifications

• Experience in a similar role or equivalent.
• Knowledge of café training tools and resources.
• Knowledge about café safety, hygiene, sanitation guidelines and procedures.
• Ability to spot theft and effectively de-escalate challenging situations and problematic behaviors.

Skills

• Leadership and management skills.
• Customer service skills.
• Problem-solving skills.
• Time management skills.
• Teamwork skills.
• Communication skills.

Benefits

• Employee Discount.
• EAP.
• Sick Pay.
• Paid Time Off including paid Maternity and Parental Leave.
• Company Paid Holidays.
• Transit.
• 401(k) with Company Match.
• Comprehensive Health Benefits (Medical, Dental and Vision).
• Healthcare and Dependent Care Spending Accounts.
• Healthcare Spending Account.
• Disability Benefits.
• Life Insurance.
• Tuition Reimbursement.