Lead Barista - FT

About the role

A Barnes & Noble bookstore is a gathering place for readers and the community. As Lead Barista, you are an integral member of the café team. You play a leadership role in guiding the team to maintain compelling product presentations and overseeing the efficient running of the Café. You are both a trusted expert and hands‑on leader, creating a welcoming environment where baristas feel supported, comfortable bringing forward questions or concerns, and they trust that you will address them promptly and effectively.

Responsibilities

• Guide the team to maintain compelling product presentations and oversee the efficient running of the Café.
• Fill scheduling gaps when able, being flexible and responsive to store needs.
• Lead by example with purpose and energy, working hard and reliably while inspiring others.
• Be supportive and considerate of colleagues, consistently helping others on the team.
• Always be cheerful with customers, going out of your way to help them.
• Show aptitude and willingness to learn new skills, acquire knowledge, and apply it while guiding and supporting others.
• Act as a resource for baristas and booksellers, addressing and resolving concerns and raising issues to leadership.
• Prioritize resources and barista support appropriately to keep the shift on track.
• Master operational competencies: use mastered skills in drink making, food preparation, and all tools/processes to model best practices and coach others.