Lead Barista Cafe Drip

Full-time, non-exempt position with swing shift and weekend requirement.

Pay

$21.91 – $23.00 per hour, depending on experience, with annual performance-based increases.

Benefits

• 100% employer-paid medical, dental, vision, and prescription coverage after 60 days; competitive family rates available
• 401(k) retirement plan
• Employer-paid life insurance and long-term disability
• 21 days of PTO in first year, increasing to 33 days after five years; option to cash out twice annually
• Free meals and parking
• Paid breaks
• 40¢ per gallon gas discount
• Giveaways including concert and sports tickets
• Tuition reimbursement and certification programs
• Employee Assistance Program

Purpose

Lead the front-of-house team by ensuring exceptional quality in food, beverage, and service while maintaining cleanliness and operational standards, and elevating the guest experience. Foster a culture of superior guest service, manage performance, ensure adherence to policies, and maintain accurate records for personnel, sales, and labor.

Responsibilities

• Demonstrate comprehensive knowledge of positions, policies, and procedures; mentor team members and provide support as needed
• Oversee cash handling procedures, ensure accurate operation of the point-of-sale system, manage cash, and make change
• Address and resolve guest inquiries, complaints, and concerns promptly and professionally
• Maintain effective communication with team members through memos, bulletin boards, shift reports, and meetings
• Train new baristas and provide feedback to ensure proper techniques, customer service, and product knowledge
• Monitor staff compliance with department policies, including confidentiality, POS transactions, cash handling, sales labor reporting, and product up-selling
• Perform other duties and responsibilities as assigned

Requirements

• One year of barista experience
• Strong knowledge of policies and procedures, with ability to mentor and train new team members
• Proficiency in cash handling and POS system operations
• Excellent interpersonal and guest service skills
• Ability to enforce policy compliance and ensure operational consistency
• Effective communication and teamwork skills

Preferred Qualifications

• Experience in a high-volume à la carte venue
• Proficiency in MS Word, Excel, PowerPoint, and POS systems

Snoqualmie Casino & Hotel exercises Snoqualmie Tribal Member/Native American preference in hiring. A Gaming License from the Snoqualmie Gaming Commission is required. Pre-employment drug testing is required; marijuana use will not disqualify applicants except for Transportation positions.