Lead Banquet Server

Lead the Stage at the Valley’s Grandest Address At the base of South Mountain, where the desert sun gilds a resort unlike any other in Phoenix, banquets aren’t simply served — they’re orchestrated. Arizona Grand Resort & Spa is the city’s largest all-suite property, home to a seven-acre water park, award-winning dining, and a four-diamond standard that demands nothing less than excellence. We’re seeking a polished, commanding presence to lead our banquet floor — someone who treats every ballroom like a stage and every event like opening night. The Opportunity This is not a job of trays and tablecloths. This is choreography — the art of timing, precision, and grace under pressure. You’ll direct a team of servers through flawless execution, from the first fold of linen to the final farewell to a grateful bride. You’ll be the calm in the storm, the eye for detail, the one who makes magic look effortless. Lead and inspire banquet staff through every phase of event service — setup, execution, and breakdown — with precision and poiseTrain, mentor, and elevate your team to meet the resort’s exacting four-diamond standardsPartner with Banquet Managers and the Culinary team to bring each Banquet Event Order to lifeOversee inventory, equipment, and service areas with an unwavering eye for cleanliness and readinessStep confidently into the spotlight for weddings, galas, and VIP functions — including Wedding Shadow and Site Meal responsibilitiesDocument each event’s story through detailed captain’s reports, capturing wins and opportunities alikeChampion safety, professionalism, and guest delight in everything you do What You Bring A high school diploma or equivalent; further education a welcome bonusAt least two years of supervisory experience in food and beverage serviceFood Handler’s Card, Title IV Alcohol Certificate, and a valid Arizona driver’s license (CPR/First Aid a plus)A sharp mind for logistics, math, and multitasking under pressureAn unshakable sense of hospitality — the kind that turns guests into loyal fansThe stamina to stand, move, and lead through long, dynamic shiftsPolish, professionalism, and a commitment to impeccable presentation Why Arizona Grand Here, the Sonoran Desert meets five-star sophistication. You’ll work where mountain trails meet marble lobbies, where guests arrive for a getaway and leave as lifelong fans. Phoenix itself is a city on the rise — bold, sun-drenched, and brimming with opportunity — and Arizona Grand Resort & Spa sits right at its heart, offering not just a job, but a career built on craftsmanship, teamwork, and pride. If you believe that service is an art form and leadership is a performance worth perfecting, we’d love to see what you bring to the floor. The Arizona Grand Resort & Spa’s leaders and associates believe each guest should be treated with respect and professionalism. We create a genuine experience, enticing our guests to return again and again. In order to be successful at The Arizona Grand Resort & Spa, associates must share both our Purpose (Making Space for Genuine Hospitality) and Pillars (Hands On & Heartfelt, Sincere & Focused, Collaborative & Curious, and Conscientious). This includes possessing and demonstrating a high level of courtesy and respect for both internal and external guests. Our fun, friendly and enthusiastic associates treat every guest as if they were our only guest. A true customer focus is essential to success with our property.