Banquet Server

About the role

As a Banquet Server at Invited, you will deliver exceptional food and beverage service to members and guests during events and banquets, ensuring every interaction reflects Invited’s Service standards. This role focuses on consistently applying the 3-steps of service—warm welcomes, magic moments, and fond farewells. You will work collaboratively with the banquet team to ensure a smooth and enjoyable experience for all attendees in a dynamic private-event environment.

Responsibilities

• Uphold service training standards, providing exceptional service throughout all events.
• Execute F&B orders, ensuring a high level of attentiveness and responsiveness.
• Maintain knowledge of menus, including special event features and dietary accommodations.
• Greet members and guests warmly, making them feel welcomed and valued.
• Foster a positive atmosphere through effective communication and proactive service.
• Address any member/guest complaints swiftly using service recovery techniques.
• Prepare and set up banquet areas, ensuring they are organized, clean, and ready for service.
• Complete daily side work, such as stocking supplies and cleaning work areas.
• Support event setup and breakdown, including table arrangements and décor, as needed.
• Assist others as needed and take on additional tasks assigned by management due to the dynamic nature of the club.
• Follow all company, club, and department policies, procedures, and instructions.
• Maintain a high level of professionalism and a commitment to excellence in interactions with members, colleagues, and staff.
• Follow safe working practices, ensuring compliance with safety guidelines.
• Take initiative in personal and professional growth and maintain any required certifications relevant to your role.
• Address and resolve challenges using available resources, working with regional and corporate teams to support club operations.
• Attend daily briefings and actively engage in required activities to stay informed and contribute to the team’s success.
• Wear a clean, neat uniform that meets club standards.

Requirements

• High school diploma or equivalent.
• Current Food Handler and Alcohol Server Certifications as required by state and city regulations.
• Previous experience in Food and Beverage service, especially in a banquet or event setting.
• Completion of Invited’s F&B Service Training program (preferred).
• Excellent communication skills with the ability to speak clearly and effectively.
• Ability to follow instructions and communicate well with team members.

Physical Requirements

• Must be able to stand, walk, and perform physical activities for extended periods.
• Ability to work in varying temperatures and environments, with potential exposure to dust, fumes, or gases.
• Capable of climbing ladders, squatting, kneeling, reaching, grasping, twisting, bending, and folding/unfolding as required.
• Able to lift, carry, push, and pull up to 100 lbs. occasionally.
• Effective communication skills, including talking and hearing, with sufficient visual acuity.

Tools & Equipment

• Trays
• POS System
• Bottle Opener
• Wine Tool
• Banquet Chairs and Tables

Schedule

Attendance is required as outlined on the weekly schedule. Additional hours, including weekends and/or holidays, are required to meet the demands of the position.

Benefits

Full-time team members have access to a comprehensive benefits package that includes:

• Medical, dental, and vision coverage
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement savings plan
• Generous paid time off and leave programs

Part-time team members receive time off as required by applicable law. For full details, visit www.invitedbenefits.com.