Banquet Server

PRINCIPLE RESPONSIBILITIES AND POSITION PURPOSE

As a Banquet Server, you’re responsible for meeting and exceeding the expectations of all guests. The banquet Server is responsible primarily for assisting in serving, setting up, and clean-up of all functions. This is a fast-paced position that will involve constant interaction with guests.

Main Duties and Responsibilities

• Knowledge of event menu items and their contents with appropriate table settings, service ware, and the correct preparation and garnishing methods.
• Able to follow directions from banquet event orders.
• Responsible for setting up, serving, maintaining, and breaking down banquet rooms.
• Able to carry large and heavy trays on a continuous basis throughout shift.
• Ensure all equipment and decor is kept in excellent working condition through personal inspection and reporting to Banquet and Event manager or Captain on duty if it is not.
• Foster opportunities for the team to learn, grow, and develop their abilities, collaborate with your peers to create a culture and work environment founded on respect.
• Respond quickly to requests from guests, supervisors, or management in a timely, friendly and efficient manner.
• Understand and follow all regulations that pertain to health, and safety, requirements of the banquets department, employees, and guests.
• Follow up with guests to ensure satisfaction of needs.
• Maintain security of equipment, keys, and supplies issued each day.
• Report missing articles, damage or mechanical problems from equipment, and any sort of structural damage to the hotel in all areas of the lodge and the banquet department.
• Always provides a professional image through appearance and dress.
• Able and willing to go long periods of time without sitting. Can maintain the positions need continuous movement, bending, and lifting.
• Keeps a positive attitude with guests, peers, and management to ensure a good environment for all.
• Follows company policies and procedures and other duties as assigned by supervisor, or manager.

Specific Job Knowledge, Skills And Ability

• Great customer service skills.
• Must be organized and detailed oriented.
• Must be a team player.
• Desire to provide phenomenal guest experiences, a passion for quality, and attention to detail.
• Minimum of 18 years of age to serve alcoholic beverages and knowledge of Montana state laws.
• Willing to be flexible with scheduling and times scheduled based on event orders and needs of guests.
• Strong communication skills with the ability to develop relationships and foster cooperation.
• Ability to build strong relationships.
• Successful track record in professionally addressing & resolving difficult and challenging issues at all levels.
• Ability to develop and encourage an open, stimulating and trusting environment that reflects our Company Mission, Brand Promise and Values.
• Maintain good attendance and punctuality.
• Ability to effectively present information and respond in a timely fashion to questions from groups of managers, guests, and the public.
• Treats people with respect and dignity, keeps commitments, inspires trust in others, works ethically and with integrity, and upholds organizational values.
• Able to make decisions for the best interest of the hotel.
• Ability to interpret instructions and guidelines set by the hotel's policy and procedures.

Qualifications

• Minimum of 18 years of age.
• High school diploma or equivalent.
• Experience in a similar position preferred.
• Knowledge of Montana state laws regarding serving alcohol.

Skills

• Customer service skills.
• Organizational and detail-oriented skills.
• Teamwork and collaboration skills.
• Communication skills.
• Problem-solving and decision-making skills.
• Flexibility and adaptability.
• Physical stamina and strength.

Benefits

• Full-time, year-round employment.
• Competitive compensation.
• Full benefits package including paid holidays, paid time off, insurance, 401(k) match, and company discounts at Averill Hospitality properties.

Pay

$25 Hourly.

Schedule

Flexible scheduling based on event orders and needs of guests.

Company Information

The Lodge at Whitefish Lake, part of Averill Hospitality, offers full time, year-round employment, competitive compensation, and a full benefits package including paid holidays, paid time off, insurance, 401(k) match, and company discounts at Averill Hospitality properties. Work in an amazing destination town surrounded by breathtaking mountains and spectacular lakes filled with year-round adventure!