Lead AV Service Technician

Job Overview

We are seeking a Lead AV Service Technician who thrives on solving complex technical challenges and enjoys being the person clients rely on when systems aren't performing as expected.

Qualifications

• 4+ years of AV, automation, networking, or related service experience
• Experience supporting both residential and commercial technology environments strongly preferred
• Strong troubleshooting skills across AV, control, automation, and IP-based systems
• Experience with platforms such as Control4, Savant, Lutron, Alarm.com, Crestron, Extron, Q-SYS, Biamp, or similar technologies is highly desirable
• Strong understanding of networking fundamentals, including routers, switches, wireless systems, and IP troubleshooting
• Ability to work independently while managing multiple service priorities
• Excellent communication and customer service skills
• Proven ability to remain calm and solution-focused in challenging situations
• Leadership or mentoring experience is a plus
• Valid driver's license and clean driving record
• Ability to lift up to 50 pounds and work on ladders, lifts, and in various jobsite environments

Benefits

• Health, Dental, and Vision Insurance
• Retirement plan with company match
• Paid Time Off (PTO)
• Company-paid holidays
• Ongoing manufacturer and industry training
• Defined career advancement opportunities
• Company vehicle for qualified technicians
• Company-provided tools, uniforms, and technology
• Supportive team environment focused on long-term career growth
• Relocation assistance may be available for qualified candidates