Lead Auditor and Technical Product Trainer

About the role

Deliver technical hands-on and classroom training courses for channel partners, Baker Hughes employees and customers (end users) in the assigned regions.

Helping to improve training standards in close cooperation with the Global Training team and interfacing with subject matter experts in Engineering and Product Line.

Supporting the creation and maintenance of training materials and documentation.

Supporting the continuous improvement process of training offerings by evaluating the feedback from training participants with standardized feedback procedures.

Create a positive and constructive learning environment by acting as a technical product expert and applying up-to-date adult learning principles.

Focusing on understanding of, and compliance with, all applicable EHS (Environmental, Health and Safety) and integrity policies.

Provide customer service to training guests and interact with customers from diverse backgrounds and cultures.

Follow up with students to close technical questions that arise during training classes.

Support other global improvement initiatives supporting Engineering and Product Line.

Conduct channel partner and customer audits in accordance with the Valves Channel Partner Audit SOP.

Support VLM Implementation at the Channel Partners.

Help to improve the global audit process in close coordination with the Global Audit team and interfacing with subject matter experts in Engineering and Product Line.

Responsibilities

• Deliver technical hands-on and classroom training courses for channel partners, Baker Hughes employees and customers (end users) in the assigned regions.
• Helping to improve training standards in close cooperation with the Global Training team and interfacing with subject matter experts in Engineering and Product Line.
• Sponsoring the creation and maintenance of training materials and documentation.
• Supporting the continuous improvement process of training offerings by evaluating the feedback from training participants with standardized feedback procedures.
• Create a positive and constructive learning environment by acting as a technical product expert and applying up-to-date adult learning principles.
• Focusing on understanding of, and compliance with, all applicable EHS (Environmental, Health and Safety) and integrity policies.
• Provide customer service to training guests and interact with customers from diverse backgrounds and cultures.
• Follow up with students to close technical questions that arise during training classes.
• Support other global improvement initiatives supporting Engineering and Product Line.
• Conduct channel partner and customer audits in accordance with the Valves Channel Partner Audit SOP.
• Support VLM Implementation at the Channel Partners.
• Help to improve the global audit process in close coordination with the Global Audit team and interfacing with subject matter experts in Engineering and Product Line.

Requirements

• Have a Bachelor’s Degree from an accredited college or university (OR High School Diploma / GED with a minimum of 5 years of experience in repair or installation of Flow Control & Safety Solutions products).
• Have a minimum of 5 years of experience with one or more of either Consolidated, Masoneilan, Becker or Mooney Products.

Qualifications

• Have the ability and willingness to travel both domestically and internationally up to 75% of the time.
• Have the ability and willingness to possess and maintain a valid driver’s license.

Desired Characteristics

• Have experience in the field of adult education or providing technical training.
• Have previous service experience involving multiple Flow Control & Safety Solutions product lines.
• Have experience in conducting quality system audits.
• Have knowledge of appropriate Industry Technical Regulations and Standards; ASME, API, PED.
• Have the ability to clearly explain complex technical processes in an understandable way.
• Have excellent presentation skills.
• Have excellent communication skills, both verbal and written, in English language.
• Have proficiency in Microsoft Office (i.e., Word, Outlook, Excel, Power Point).
• Have demonstrated ability to develop credibility with customers and exceptionally strong customer service mindset.
• Have the ability to work in a team and manage projects / stay focused on results by managing timelines, cost and major deliverables.
• Have the ability to prioritize and plan activities, use time efficiently and complete administrative tasks correctly and on time.
• Have additional foreign language fluency.
• Have international experience with the ability to work with a variety of cultures.