Jobs · Customer Service

Lead Associate - Part Time

GFI Team Ikigai · Raleigh, NC · 3 wk ago
RemoteRemoteCustomer Service$65k–$85k/yrPart-time

About the Position: Lead Associate

We are seeking a driven and ambitious individual to join our team as a Lead Associate. As a vital part of our team, the Lead Associate will be responsible for managing a portfolio of client accounts on a part-time basis. This role combines customer service, contract fulfillment, and relationship-driven sales while serving as the primary point of contact for clients. If you have a desire to help people and make a difference, this could be the opportunity for you!

Lead Associate Daily Responsibilities

  • Serve as a part-time Lead Associate and key contact for clients, ensuring their total satisfaction
  • Interact with clients and associates, providing timely, professional, and courteous support
  • Share financial knowledge and educate on business, investment, insurance protection, retirement, savings, and estate planning
  • Develop customized financial plans, guiding clients through budgeting, debt reduction, investing, and retirement planning
  • Grow account value through upsell and cross-sell opportunities and maintain high client satisfaction
  • NO Cold Calling, NO Door Knocking

Requirements of the Lead Associate Role

  • 18 years or older and a U.S. citizen
  • Pass a background check
  • Strong verbal and written communication and customer relationship management skills
  • Must have or obtain within first 2 weeks a Life Producer license
  • Able to interpret account health metrics and prepare concise summaries

Additional Qualifications

  • PREFERRED BACKGROUND INCLUDES: customer service, leadership, and management
  • Educational, coaching, military, or elite athlete backgrounds are a great fit!
  • Entrepreneurially-minded, self-motivated, and desire to grow and help people
  • ADVANCED NEGOTIATION TECHNIQUES OR TECHNICAL TRACING SKILLS MAY BE BENEFICIAL

Benefits

  • Flexible scheduling with personalized customization
  • 100% remote position with comprehensive online tools and training
  • Leadership development opportunities
  • Competitive compensation ($65,000 - $85,000 part-time)

Pay

$65,000 - $85,000 part-time

Schedule

Flexible schedule

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