Lead Associate, Amazon Now

About the role

This role requires open availability seven days a week, and flexibility to work at various sites within 10 miles of the primary Operations site in the Seattle/Bellevue metro area (as needed).

Responsibilities

• Support, motivate, and model desired behavior for the rest of the team
• Manage operational processes, safety, quality, performance, and customer delivery promises following the Regional Area Manager guidance, and act as their main support at your assigned site
• Maintain a clean, sanitary, safe, and organized workspace
• Provide ongoing training in areas including system and equipment knowledge, quality training, general operations, and assist Regional Area Manager in identifying training needs
• Handle a wide assortment of products including produce, meat, seafood, and alcoholic beverages
• Receive truck deliveries
• Collaborate with both associates and delivery partners to ensure smooth operations and excellent customer service
• Contribute to continuous improvement of customer experience and operations by participating in the development of best practices and continuous product knowledge
• Utilize inventory management systems to scan, process, and count product
• Perform additional duties as assigned

Requirements

• Able to lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
• Able to use carts, dollies, hand trucks, and other gear to move items around
• Able to go up and down stairs (where applicable)
• Available to work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• On site for the entirety of your shift

Qualifications

• At least 18 years old, and authorized to work in the United States
• 1+ years of Microsoft Office products and applications experience
• High school or equivalent
• 2+ years of production, warehouse or other leadership, or 1+ years of Amazon experience preferred
• Experience managing inventory in a retail or distribution setting preferred
• Strong verbal communication and customer service skills
• Demonstrated success in problem solving and delivering results

Skills

• Microsoft Office products and applications
• Inventory management systems
• Customer service
• Problem-solving

Benefits

• EAP
• Mental Health Support
• Medical Advice Line
• 401(k) matching

Pay

The starting pay for this position is listed below including the base pay rate plus the highest available shift differential which applies depending on the shift you select.

As a total compensation company, you are eligible for additional earnings including overtime pay and performance bonuses. Final pay will be based on factors including shift selection and location.

Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits.