Lead Store Associate

About the role

The New Store Opening Lead Store Associate will lead and inspire a team to deliver exceptional customer experiences, manage store operations, and uphold compliance with state regulations.

Responsibilities

• Lead and inspire a team to create a warm, welcoming environment for every guest.
• Empower associates to build meaningful customer relationships through personalized product recommendations and expert guidance.
• Drive consultative selling on the floor by encouraging open-ended questions, active listening, and thoughtful product education.
• Foster a culture of loyalty by guiding the team to enroll guests in the rewards program and capture customer insights.
• Support your team in resolving customer concerns with empathy and professionalism, ensuring every challenge becomes an opportunity to build trust.
• Promote a respectful, inclusive, and collaborative workplace where positivity and teamwork fuel great customer experiences and smooth operations at checkout.
• Execute opening and closing duties, including daily huddles and cash reconciliation.
• Verify customer IDs and maintain accurate POS profiles.
• Ensure inventory integrity through precise transaction processing and order fulfillment.
• Lead inventory counts and participate in overnight audits.
• Maintain a clean, organized, and guest-ready store environment.
• Uphold compliance with SOPs, safety protocols, and state regulations.
• Achieve daily KPI goals through consultative selling and upselling strategies.
• Stay informed on promotions and product updates to deliver a seamless shopping experience.
• Guide and support store associates in daily operations.
• Train new hires and conduct ongoing training sessions.
• Provide real-time coaching and feedback to drive team performance.
• Delegate tasks effectively and act as the go-to leader in the absence of store management.
• Support conflict resolution and promote a positive workplace culture.
• Adapt quickly in a fast-paced environment and take on additional duties as needed.

Requirements

• Must be 21 years of age or older.
• High School Diploma or General Educational Development (GED) certificate.
• A minimum of 1 year of experience in a customer-facing or sales environment.
• A minimum of 1 year of experience using point-of-sale (POS) systems and cash handling.
• A minimum of 6 months of leadership experience in a retail environment.
• A minimum of 6 months of hands-on experience in retail store operations, including but not limited to executing opening and closing procedures, and reconciling cash drawers.
• Strong leadership and team-building skills with the ability to coach and motivate others.
• Familiarity with retail standard operating procedures (SOPs), safety protocols, and loss prevention practices.
• High level of attention to detail, especially in cash handling and inventory management.
• Excellent customer service and interpersonal communication skills.
• Strong problem-solving and decision-making abilities.
• Ability to work independently and as part of a team in a high-volume, compliance-driven setting.
• Availability to work a flexible schedule, including evenings, weekends, holidays, and occasional overnights.
• Multi-tasking with the ability to quickly pivot to other tasks.
• Comfortable using technology and learning new tools to support operations and customer interactions.
• Strong time management and organizational skills.
• Strong de-escalation skills and the ability to redirect upset customers to result in a positive guest experience.
• Basic proficiency in mathematics and computer applications.

Qualifications

• Previous knowledge of inventory management, systematic restocking of merchandise, fulfillment of online and in-store orders, and conducting daily inventory counts and comprehensive inventory audits to maintain stock accuracy and compliance.
• Background in a sales role with a focus on tracking KPIs and meeting sales targets.
• Previous experience within a regulated retail setting.

Skills

• Leadership and team-building skills.
• Attention to detail, especially in cash handling and inventory management.
• Customer service and interpersonal communication skills.
• Problem-solving and decision-making abilities.
• Time management and organizational skills.
• De-escalation skills and the ability to handle high-stress situations.
• Ability to work independently and as part of a team in a high-volume, compliance-driven setting.
• Technology and learning new tools to support operations and customer interactions.
• Conflict resolution skills and the ability to handle high-stress situations.
• Initiative and proactive approach.
• Ability to work across all stations within the store, based on business needs.

Benefits

Benefits vary by state, role type, and eligibility. Includes career growth opportunities, competitive pay and benefits, generous PTO and parental leave, a 401(k) retirement plan, life/disability insurance, community involvement, referral bonuses and product discounts.

Pay

$19.50—$21.50 USD

Schedule

The candidate must have open availability on weekdays, evenings, weekends, and holidays.