Lead Associate, Amazon Now

About the role

This role requires open availability seven days a week, and flexibility to work at various sites within 10 miles of the primary Operations site in the Seattle/Bellevue metro area (as needed).

Responsibilities

• Support, motivate, and model desired behavior for the rest of the team
• Manage operational processes, safety, quality, performance, and customer delivery promises following the Regional Area Manager guidance, and act as their main support at your assigned site
• Maintain a clean, sanitary, safe, and organized workspace
• Provide ongoing training in areas including system and equipment knowledge, quality training, general operations, and assist Regional Area Manager in identifying training needs
• Handle a wide assortment of products including produce, meat, seafood, and alcoholic beverages
• Collaborate with both associates and delivery partners to ensure smooth operations and excellent customer service
• Contribute to continuous improvement of customer experience and operations by participating in the development of best practices and continuous product knowledge
• Utilize inventory management systems to scan, process, and count product

Requirements

• Able to lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
• Able to use carts, dollies, hand trucks, and other gear to move items around
• Able to go up and down stairs (where applicable)
• Able to work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Available to work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Able to work 40 hours/week, and overtime as required

Qualifications

• At least 18 years old, and authorized to work in the United States
• 1+ years of Microsoft Office products and applications experience
• High school or equivalent
• 2+ years of production, warehouse or other leadership, or 1+ years of Amazon experience preferred
• Experience managing inventory in a retail or distribution setting preferred
• Strong verbal communication and customer service skills preferred
• Previous experience in providing peer-to-peer feedback preferred
• Demonstrated success in problem solving and delivering results preferred