Lead Assistant Golf Professional

About the role

The Assistant Golf Professional will have an integral role in the daily success of Portage Lake Golf Course. This position will act as the first point of contact with front line employees, members, guests, and students ensuring the success of daily golf operations at Portage Lake Golf Course as well as formulate and implement an effective marketing plan.

Responsibilities

• Responsible for the direct supervision, scheduling, and training of outside services employees.
• In the event of gaps in service, provide independent judgment to improve the customer experience.
• Responsible for PLGC’s social media and marketing.
• Implementing consistent communications of upcoming events, event results, and promotional offerings.
• Responsible for the success of Junior League and Junior Group Lessons.
• Aid in the development of operating procedures and training manuals.
• Aid in the oversight of daily golf operations, working a variable schedule including early mornings, late evenings, and weekends as needed.
• Serve as the supervisor in the absence of the Head Golf Professional and General Manager.
• Control, manage, measure, and report on the flow and pace of play.
• Ensure patron check in and fee collection in coordination with the starter.
• Provide excellent customer service and assistance to all customers.
• Lead the coordination of all golf leagues including scheduling, scoring, communications, and celebrations.
• Conduct, schedule, and develop instructional programs using PGA tools and resources focused on player development.
• Meet the needs of a varied clientele.
• Maintain teaching aids and equipment inventory in excellent condition.
• Assist with events, tournaments, and outings, including planning, pre-tournament contracts, post-tournament billing, promotion, course set-up, preparation, scoring, prize distribution, and follow-up.
• Cook US Golf Association handicap system.
• Provide club repair and club fitting services and equipment sales.
• Assist with all merchandising duties, including sales, inventory, pricing and displays.
• Maintain a credible, proficient golf game and represent the course professionally by playing with members, patrons, and guests in both competitive and non-competitive settings.
• Aid in planning and budgeting for golf operations.
• Assist with critical Auxiliary Business Services events and operational needs during the off-season, providing cross-functional support across auxiliary venues and programs as directed.
• Commit to learning about continuous improvement strategies and applying them to everyday work.
• Actively engage in University continuous improvement initiatives.
• Apply safety-related knowledge, skills, and practices to everyday work.

  Requirements

  • Associates Degree in Business or related field or equivalent experience.
  • Member of the Professional Golfers Association, or willing to enroll in PGA Apprenticeship Program demonstrating required competencies to enroll.

  Qualifications

  • Demonstrated customer service experience.
  • Demonstrated experience in event management.
  • Established history of providing excellent customer service.
  • Excellent interpersonal, customer service, and written/oral communication skills.
  • Demonstrated commitment to workplace safety practices and willingness to learn and adhere to applicable OSHA standards.
  • Demonstrated ability to work independently.
  • Demonstrated ability to work with accuracy and attention to detail.
  • Demonstrated ability to professionally handle high stress situations.
  • Demonstrated ability to work independently and take initiative to solve problems.
  • Demonstrated ability to use judgment when dealing with confidential information.
  • Demonstrated ability to work effectively with frequent interruptions.
  • Demonstrated ability to teach and train others.
  • Demonstrated ability to work irregular hours, including evenings, weekends, and holidays.
  • Demonstrated ability to communicate effectively across cultural boundaries and work harmoniously with diverse groups of students, faculty, and staff.
  • Demonstrated commitment to contribute to a safe work environment.