Lead, Area Health Information Specialist

Position Overview

We are seeking a Lead, Area Health Information Specialist to support Release of Information (ROI) operations across multiple healthcare facilities throughout Baltimore and Bethesda. This is a hybrid, traveling role that requires regular presence at assigned facilities to ensure operational continuity, staff support, and client satisfaction. This role is ideal for a dependable, hands-on leader who thrives in fast-paced healthcare environments, is comfortable traveling locally between sites, and can step in to provide leadership, coverage, and guidance as needed.

Responsibilities

• Provide consistent on-site coverage at assigned facilities based on operational needs
• Serve as a key liaison between client sites, HIM/ROI staff, and internal leadership
• Support ROI operations across Baltimore and Montgomery County sites, including hospitals and clinics
• Assist with onboarding, training, mentoring, and workflow support for HIS staff
• Communicate staffing needs, coverage gaps, volume changes, and site challenges proactively
• Support productivity, quality, and service improvement initiatives
• Accurately process medical record and ROI requests while maintaining strict confidentiality
• Manage high-volume inbound and outbound calls from patients, providers, and authorized requestors
• Handle fax, mail, and electronic ROI workflows, including logging and tracking requests
• Create encrypted CDs/DVDs and maintain proper documentation
• Aid walk-in patients by verifying identity and processing disclosures
• Maintain working knowledge of site-specific workflows and systems
• Support continuity of coverage and minimize operational risk across all assigned sites

Requirements

• High School Diploma or GED required
• Prior healthcare, HIM, medical records, or ROI experience required
• Experience with ROI workflows and EMR systems required
• Lead or supervisory experience preferred
• Ability to travel locally between Baltimore City and Montgomery County sites
• Proficiency with computers, email systems, and standard office equipment
• Ability to maintain strict confidentiality and adhere to HIPAA regulations