Lead AR Representative

Responsibilities

• Lead a small team of Accounts Receivable Representatives, ensuring adherence to departmental guidelines, as well as providing transactional support and professional development.
• Meet all departmental collection and processing standards, including accurate and timely application of payments and reporting of past due balances.
• Provide clear, detailed communication to internal and external stakeholders to ensure timely resolution of all billing requests and discrepancies.
• Maintain accurate records and supporting documentation in shared drives as required.
• Prepare monthly collection action reports for management.
• Prepare disbursement requests for policyholder returns and broker commissions.

Qualifications

• Bachelor's degree or equivalent experience - at least 2 years of Accounts Receivable experience
• Collections experience
• Previous insurance industry experience a plus
• Knowledge of Microsoft Excel and Word
• Strong verbal and written communication skills
• Strong analytical and critical thinking skills
• Ability to prioritize multiple tasks