Lead Application/Infrastructure IT

About the role

The Application/Infrastructure Lead shares in the performance of the team's work, managing the efficient and effective delivery of IT Services provided by their team. They own the establishment and maintenance of their team's IT Service Portfolio and associated Service Level Agreements (SLEs). They manage the daily management of the team's incidents, problems, and standard and non-standard service requests based on established IT Scorecard parameters. They partner with IT Project Managers in support of the project intake/assessment process and execution of approved project deliverables as assigned. They manage the lifecycle of the services/technologies their team owns by using industry standard best practices. They promote a culture of teamwork, collaboration, trust, and engagement.

Responsibilities

• Manage the efficient and effective delivery of IT Services provided by the team.
• Own the establishment and maintenance of the team's IT Service Portfolio and associated SLEs.
• Daily management of the team's incidents, problems, and standard and non-standard service requests based on established IT Scorecard parameters.
• Partner with IT Project Managers in support of the project intake/assessment process and execution of approved project deliverables as assigned.
• Manage the lifecycle of the services/technologies their team owns by using industry standard best practices.
• Promote a culture of teamwork, collaboration, trust, and engagement.

Requirements

• Education: BA/BS in information technology, healthcare or related business degree or at least 7 years of related application/technology use within a business or healthcare work experience.
• Experience: Minimum of 5 years of progressively responsible experience in a healthcare related field, using information technology in daily operations.
• Leadership/work direction experience.
• Demonstrated working knowledge and expertise of healthcare processes and application system coordination.
• Demonstrated knowledge of database structure and working practice of reporting techniques and tools.
• Demonstrated skills in critical thinking, accountability, problem solving, organizational teamwork and customer service methodology.
• Demonstrated leadership skills to make sound decisions, achieve results, motivate others and be adaptable to a changing environment.

Qualifications

• Licensure/Certification: Not specified.

Skills

• Strong understanding of ITIL best practices.
• Excellent problem-solving and decision-making skills.
• Ability to prioritize tasks and manage multiple projects simultaneously.
• Strong communication and interpersonal skills.
• Knowledge of healthcare IT systems and processes.
• Experience with incident, problem, request, change, and release management.
• Proficiency in project management methodologies.

Benefits

• Generous Paid Time Off (PTO) Plans.
• Adoption Reimbursement up to $3000 per child.
• Child Care Discount Program with New Horizon 10% off weekly childcare tuition.
• 24/7 Fitness Center Access for all benefit eligible team members.

Pay

N25 ($44.91 - $67.37), based on experience.

Schedule

Day/Evening/Night 8 hours, Weekend Requirement: Weekends by Department Rotation, Call Requirement: Off Premise Call, Remote or On-site: Hybrid.