Lead Analyst FSMS 2

Key Responsibilities

• Lead the Tier 2 team in resolving complex issues across Oracle Federal Financials sub-ledgers, ledgers, interfaces, and financial reports.
• Manage all incidents assigned to the Tier 2 group in ServiceNow, driving timely resolution and accurate documentation.
• Cook up and produce the Tier 2 backlog report and the priority ticket report for the client.
• Act as Tier 2 module approver for application access requests.
• Provide deep functional and technical analysis on escalated issues, identify root causes, and recommend solutions.
• Support shared service provider liaison activities, including monitoring tickets for supported agencies and reporting status.
• Coordinate with the Tier 1 Lead, functional, architect, and program leads on escalations and process improvements.
• Support audit requests with documentation, data, and walkthroughs.

Qualifications

• Bachelor's degree.
• Minimum 6 years of related experience, with significant time in advanced application support or functional/technical issue resolution.
• Demonstrated experience leading escalation management and a support team.
• Experience with ServiceNow (or similar ITSM platform) and managing assignment-group queues, backlog, and reporting.
• Ability to pass a federal background investigation and obtain client site access.

Nice to Have

• Familiarity with federal financial management environments and shared service operations.
• ITIL certification or formal service management training.

Security & Eligibility Requirements

• Ability to obtain and maintain a federal Public Trust (suitability) clearance.
• Must be able to pass a federal background investigation.
• U.S. Citizenship or Permanent Residency required (no visa sponsorship available).

Benefits

• Referral Bonus
• (401k) Matching
• Holidays – Eleven
• Technology Reimbursement
• Short-Term & Long-Term Disability
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (0-3 years - 15 Days PTO | 3+ years 20 Days)
• 80% Employer Paid Health Care Plan (Medical, Dental & Vision)

Equal Opportunity Employer

• Minority/Female/Veteran/Disability

Application Information

Only direct applicants will be considered. Submissions from recruiting or staffing firms will not be accepted.