Lead Alarm & Certified Security Professional

Brinks Home™ is a leader in the smart security industry, protecting over one million people across the U.S., Canada, and Puerto Rico. Our platinum-grade protection is backed by award-winning customer service and expertly trained professionals. We strive for the highest standards for our customers while fostering a positive work environment for our employees. We create a culture that fosters innovation, celebrates creativity, and encourages authenticity.

About the role

We are seeking a determined Lead Alarm & Certified Security Professional who embodies our core values: Service, Accountability, Customer Focus, Growth, and Integrity. This role is for tenured, industry-proven technicians with a track record of white-glove customer experience. You will support a customized approach to new installations, building next-level customer relationships through site visits, system design, installations, and tech enhancements while partnering with our care team to ensure all customer needs are met. Additionally, you will serve as a technical expert in residential “custom home” installations and ensure compliance with all relevant regulations.

Responsibilities

• Experience with these specific alarm panels: Qolsys 4 and 5, Honeywell (Vista 20 and 128), DSC (1864, 1616), Concord 4, and familiarity with others such as DMP, 2GIG, and Ademco.
• Troubleshoot technical problems.
• Proficient in drilling for, dropping, and running wires in multi-level homes.
• Replace/Install system components: add-ons, conversions, takeovers, new installs, and service.
• Properly maintain and record inventory transactions job to job.
• Install and test the operations of all equipment to ensure proper functionality and signal verification required to establish service.
• Identify opportunities to improve the use and functionality of the customer’s system and provide recommendations.
• Maintain safety practices to prevent injury and damage to property.
• Maintain a clean and organized workspace/job site, ensuring customer satisfaction.
• Maintain a clean and organized fleet vehicle.

Requirements

• 5+ years of industry experience in residential alarm installations.
• Excellent problem-solving abilities.
• Detail-oriented and committed to delivering high-quality results.
• Relevant certifications and licenses are a plus.
• High School Diploma or GED.
• Good driving record and valid driver’s license.
• Excellent customer service skills.
• Working knowledge of how an alarm system operates.
• Ability to climb ladders and work at heights.
• Ability to work in tight spaces such as crawlspaces, attics, and basements.

Pay

Base Pay Range: $30.00 – $35.00 per hour (or salary equivalent). Eligible for additional earnings based on sales performance and upsell activity.

Benefits

• Medical, Dental, Vision.
• 401(k) with Employer Match.
• Paid Time Off & Paid Holidays.
• HSA/FSA.
• Life & AD&D Insurance.
• Disability Coverage.
• Maternity/Parental Leave.
• Mental & Physical Health Benefits.
• Employee Resource Groups.
• Volunteer Hours.
• Discounted Equipment & Monitoring.
• Employee Referral Program.
• Continuing Education.