Lead AI Project Manager, CX
Role Description
Manage high‑visibility software and AI/GenAI projects, ensuring delivery aligns with scope, timelines, and customer expectations.
Manage project plans, schedules, RAID logs, and all core project documentation.
Provide clear and consistent communication with executive leadership.
Drive ownership and accountability.
Manage escalations with professionalism and urgency.
Guide teams through the project lifecycle.
Mentor project managers and help advance best‑practices across the PMO.
Navigate shifting priorities and adjust project approaches meet evolving business and customer needs.
Experience
- 8+ years of project management experience leading complex, customer‑facing software delivery projects.
- Proven success managing full end to end delivery using Agile, Waterfall, and hybrid methodologies.
- Experience delivering technical, SaaS, and AI/GenAI projects.
- Strong analytical skills with a track record of managing risks, revenue, and escalations.
- Excellent communication & expectation management
- Advanced proficiency in project management and reporting tools (e.g., MS Project, Salesforce, Rocketlane, & Power BI).
- PMP certification required.
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
Qualifications
None specified in the job posting.
Benefits
None specified in the job posting.
Pay
None specified in the job posting.
Schedule
None specified in the job posting.