Lead Advanced Network Tech Support

About the role

Overall Purpose: Lead the integration of new technology platforms and provide advanced network technology support within AT&T’s distributed real-time network, collaborating with CTO Partners in an Agile/DevOps environment to design, build, and operate functions on disaggregated networks and cloud infrastructure using software-defined networking, virtualization, and containerization. This is a full-time onsite role based in Richardson, Texas, performed from the designated work location five days per week. No relocation is offered.

Responsibilities

• Integration and Support of New Technologies: Integrate and support new technology platforms into network environments, including developing, testing, training, and creating methods and procedures for new technology introduction.
• Collaboration with CTO Partners: Collaborate with Partners, including working in Agile/DevOps environments and reviewing and signing off on CTO designs.
• Utilization of Advanced Techniques: Utilize advanced networking techniques such as software-defined networking, virtualization, containerization, CI/CD pipelines for automation, custom tool creation, and advanced data analytics.
• Troubleshooting and Problem Management: Resolving complex network issues, including providing technical leadership, resolving critical outages, leading root cause analysis, and driving problem management initiatives.
• Development of Tools and Metrics: Develop tools and metrics for network operations, including creating custom tools, network performance metrics, and network automation.

Qualifications

• Bachelor’s degree (BS/BA) desired.
• 5+ years of related experience.
• Certification is required in some areas.

Benefits

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

Pay

Salary Range: $130,700.00 - $196,100.00 USD Annual. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Schedule

Weekly Hours: 40. Time Type: Regular (full‑time, onsite, five days per week).