Lead Admissions Clerk

Are you someone who wants to make a difference in the battle against alcohol and drug addiction? We are looking for committed individuals to join our team in our daily fight, teaching people to save their own lives. Help us inspire change today. We passionately help the indigent population attain and sustain recovery. We are looking for team members who share our passion and belief that recovery is possible.

About the Role

Samaritan Recovery Community is a caring, long-standing nonprofit substance abuse treatment provider serving Nashville and Middle Tennessee. Located in the historic East Nashville area with spectacular views of the downtown skyline and Nissan stadium, we provide intensive residential treatment, transitional living, intensive outpatient, and outpatient services. We provide treatment services to men and women regardless of their ability to pay.

We are looking for a Lead Admission Clerk to join our team, someone who has excitement for and is passionate about helping people as they learn to establish a lifestyle of recovery free from substance use. If you want to make a difference in someone else's life, we want you to apply!

Responsibilities

• Interview clients on telephone for pre-screening and assist admissions in scheduling screening appointments.
• Maintain SRC database, including admissions, discharges, transfers, release of information, census, etc.
• Run end-of-month reports.
• Maintain state TNWITS database, including entering admissions, discharges, transfers, programs, level changes, ASI, GPRA’s, etc.
• Maintain and update client information cards.
• Billing – enter TNWITS encounters weekly to state. Balance SRC database to TNWITS database monthly. ATR encounters entered as received from counselors.
• Process request and receipt of client treatment records from other agencies in accord with confidentiality laws.
• Conduct Level I chart audits. Monitor charts for compliance with standards of timeliness and format in documentation. Distribute findings to supervisor and staff, monitor corrections.
• Maintain adequate inventory of program forms, admission packets, and client handbooks (IR and TL); organize and maintain orderly filing system for all forms and program reports.
• Provide typing, filing, and other clerical services as needed or as directed by supervisor.
• Answer agency telephone as required.
• Participate in all administrative and staff meetings as scheduled.
• Delegate duties to clerks, volunteers, and work-study students as appropriate.
• Answer inquiries from clients.
• Prepare verification letters and certificates for clients and former clients.
• Receive personal items dropped off for clients. Prepare clinical staffing notes and maintain in log.
• Maintain client emergency contact log.
• Answer correspondence and maintain log. Prepare initial client records from admission paperwork.
• File all additions to client records as received.
• Conduct assessments and admissions as needed.
• Perform initial interviews and screening assessments to determine eligibility and appropriate level of care in accordance with ASAM criteria.
• Conduct duties of the Client Care Specialist as needed.
• Monitor bed assigning as needed.
• Operate Excel waitlist as needed.
• Cross-training – be able to conduct a screen or an admission as needed.
• Maintain client census with Admissions Coordinator.
• Distribute electronic census daily.
• Perform other related duties as assigned.

Requirements

• High school diploma and specialized training with 2-3 years related experience; college credit may be substituted for training or experience where applicable.
• Ability to type 35 wpm.
• This is a working team leadership position. Some weekends required.

Benefits

• 401(k) and 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance
• Free daily meal
• Paid holidays and paid time off

Classification: Full-Time Non-Exempt
Reports to: Admissions Coordinator
Supervisory Responsibilities: Admissions Operations