LEAD ADMINISTRATOR L1

About the role

The purpose of this role is to resolve high-priority incidents through advanced troubleshooting, ensure SLA compliance, analyse system performance trends, and create mitigation measures by collaborating with internal and external stakeholders.

Responsibilities

• Triaging and resolution of tickets: Provide resolution to high priority incident (P2) tickets, performing advanced troubleshooting and root cause analysis to ensure timely closure.
• SLA Monitoring: Ensure SLA compliance for assigned technology areas and ensure proactive escalation management.
• Performance tuning and optimization: Analyse system performance data, coordinate findings on system behaviour, and support capacity planning initiatives to enhance overall system efficiency.
• Perform system improvements: Create mitigation measures to evaluate new tools or improvements by collaborating with technical teams.
• Handling disaster recovery: Perform security assessments and recovery drills, and implement necessary controls to ensure compliance with established security standards.
• Reporting and stakeholder engagement: Participate in weekly and monthly service review meetings, provide updates on performance and issues, and support stakeholder communication to ensure transparency and service alignment.
• Team Management: Collaborate with team members to resolve open tickets and service requests.
• Knowledge base and continuous learning: Contribute to updating SOPs, knowledge articles and maintaining the knowledge repository for the purpose of future ticket resolution.

Requirements

• Linux Admin experience
• 5–8 years of relevant experience

Pay

The expected compensation for this role ranges from $60,000 to $148,500. Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience.

Benefits

• Full range of medical and dental benefits options
• Disability insurance
• Paid time off (inclusive of sick leave)
• Other paid and unpaid leave options