Business Office Assistant Lead

About the role

Under the direction of the clinic management, performs and oversees functions related to business activities including patient appointments, registration, billing functions, cash collections, and phone communications and office maintenance and oversight of staff Business Office Assistants. The Lead Business Office Assistant will assist management in achieving office efficiencies in accordance with stated policies/procedures to ensure efficient operations with a focus on supporting physicians, clinic staff and management which embodies the "Service First" philosophy to promote customer satisfaction.

Essential Functions

• Demonstrates knowledge and commitment to the mission, philosophy and objectives of the ambulatory service division.
• Demonstrates compassion, caring and sensitivity to patients and others in all daily encounters and transactions.
• Demonstrates knowledge of and utilizes performance improvement plans to improve patient outcomes and satisfaction.
• Provides a pleasant and comfortable environment.
• Demonstrates competency in job skills and attends mandatory training programs.
• Verbalizes knowledge of and participates in emergency management exercises.
• Ensures functionality of equipment.
• Participates in maintaining continuous accreditation readiness.
• Keeps customers informed of status during visits.
• Assist management with oversight and coordination of business office activities and practices.
• Prepares staffing schedules, time and attendance input and intervenes in patient problem resolution.
• Active participation as a team member, including mentoring new employees.
• Demonstrates respect and maintains patients’ dignity and confidentiality.
• Participates in site/department council and staff meetings.
• Accurately collects, verifies and inputs patient demographic and insurance information in the HIS system.
• Participates in the patient referral process.
• Demonstrates knowledge of medical record organization.
• Maintains inventory and stocking of supplies and equipment.
• Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis.
• Performs other duties as assigned.

Requirements

• High School Diploma or equivalent
• 3 years of relevant experience in a clinical setting

Preferred

• 1 year of relevant experience in billing and/or personal PC experience