Lead Activities Attendant

Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career.

About the role

The Adventure Center Lead will be a daily operational leader of an activity or activities. This lead is responsible for the operational direction of their area including staffing, facility readiness, equipment maintenance, opening and closing procedures, guest experience, and more. In this position, you will directly monitor the safety and overall quality of the activities operation.

Responsibilities

• Be familiar with and adhere to the policies and procedures of the resort handbook and best practices.
• Responsible for the daily operation of all activities within their assigned area including ticket redemption.
• Ensure guest and employee safety including compliance with all Standard Operating Procedures, daily operational logs, and emergency response.
• Actively foresee, plan for, and mitigate any hazards or risks associated with their activity area.
• Assist with training assessments, check-off forms, and provide daily coaching and guidance to activities employees.
• Safe use of company vehicles; ensure compliance with daily, monthly, and annual inspection logs.
• Assist management in monitoring and controlling daily payroll, budget, and schedule.
• Maintain a positive and friendly attitude and demeanor in all internal and external guest interactions.
• Performance management for a team of 15+ including training and job execution to meet guest service, employee engagement, safety, and financial goals.
• Manage activity inventory and liaise with all other departments to promote a seamless customer experience.
• Complete performance appraisals and end-of-season forms; partner with their Manager to approve performance appraisals, disciplinary documentation, or assist with HR activity relating to their area.
• Other duties as assigned.

Requirements

• Must be 18 years of age or older.
• At least 1 year of guest service experience.
• Minimum 1 year of previous leadership experience in a dynamic operational setting.
• Ability to stand for long periods of time.
• Ability to work outdoors for up to 10 hours in various weather conditions.
• Ability to lift and carry 100 lbs.
• Excellent guest service skills.
• Must be able to read, write, speak, comprehend, and understand English fluently.
• Ability to work the entire length of the season.
• Satisfactory motor vehicle check and a valid driver’s license.
• The role requires further background check clearances by the State of Pennsylvania, which must be completed before beginning work.

Benefits

• Free ski passes for employees, discounted lift tickets for friends and family, and free ski lessons.
• Employee discounts on lodging, food, gear, and mountain shuttles.
• 401(k) Retirement Plan.
• Employee Assistance Program.
• Excellent training and professional development.
• Referral Program.
• Full-time roles are eligible for health insurance (Medical, Dental, and Vision) after working 500 hours (seasonal employees).
• Free ski passes for dependents.
• Critical Illness and Accident plans.

Pay

The expected pay range is $22.00/hr - $26.88/hr. Individual compensation decisions are based on a variety of factors.

Schedule

• Employment Type: Year-round.
• Shift Type: Part-time hours available.
• Housing Availability: No.