Lead Accounts Receivable Specialist

Summary

We are seeking a Lead Accounts Receivable Specialist to join our team and work from our Omaha, NE office. This role serves as the senior subject matter expert within the Accounts Receivable function and plays a critical role in ensuring the effectiveness, governance, and continuity of Accounts Receivable operations.

Essential Responsibilities

• Manage assigned agency and producer account portfolios, including billing, collections, account reconciliation, and issue resolution.
• Monitor outstanding receivables and perform collection activities to support timely payment and cash flow objectives.
• Investigate and resolve complex account discrepancies, billing issues, and customer inquiries.
• Maintain accurate account records and support month-end and year-end Accounts Receivable activities.
• Execute and maintain responsibility for assigned SOX-related financial controls.
• Prepare and maintain documentation supporting control activities and audit requirements.
• Identify and escalate compliance, control, or process issues in accordance with established procedures.
• Serve as a subject matter expert for Accounts Receivable processes, systems, and procedures.
• Provide technical guidance and knowledge sharing to team members on complex issues.
• Assist with onboarding, training, and process documentation efforts.
• Support process improvement initiatives and participate in projects impacting billing and collections operations.

Qualifications / Experience

• High School Diploma or equivalent required.
• Typically requires a minimum of six (6) years of Accounts Receivable, billing, collections, accounting, or related financial operations experience.
• Formal vocational, technical, business, or accounting education combined with several years of related experience may be considered in lieu of traditional experience requirements.
• Requires advanced knowledge of operational systems, procedures, and Accounts Receivable practices typically gained through extensive experience and/or education.
• Strong knowledge of billing, collections, account reconciliation, and cash application processes.
• Working knowledge of internal controls, financial compliance requirements, and SOX-related processes.
• Able to analyze and resolve complex account issues and discrepancies.
• Strong organizational, analytical, and problem-solving skills.
• Effective written and verbal communication skills.
• Proficiency with Microsoft Office applications and financial/accounting systems.
• Ability to prioritize work, meet deadlines, and maintain accuracy in a fast-paced environment.

Preferred Qualifications

• Property & Casualty insurance industry experience is preferred.
• Bachelor's degree in Accounting, Finance, Business Administration, or a related field preferred.
• Experience supporting internal controls, audit activities, or SOX compliance preferred.