Lead Accounts Receivable Specialist

About the role

We are looking for a highly capable Lead Accounts Receivable Specialist to join our team and work from our Omaha, NE office. Reporting to the Billing Services & Collections Director, this role serves as the senior subject matter expert within the Accounts Receivable function and plays a critical role in ensuring the effectiveness, governance, and continuity of Accounts Receivable operations. The position manages a portfolio of agency and producer accounts while providing advanced support for billing, collections, account management, issue resolution, and financial control activities. It executes and monitors assigned SOX-related controls, maintains compliance with established policies and procedures, and supports operational continuity within the Accounts Receivable department. The Lead Accounts Receivable Specialist provides technical guidance and process support to team members, assists with complex account issues, and contributes to process improvement initiatives. Employees must accurately record all hours worked and submit timesheets in accordance with company policy; overtime may be assigned as business needs dictate. This is a 100% in‑office position requiring on‑site work at a designated company office during scheduled hours.

Responsibilities

• Manage assigned agency and producer account portfolios, including billing, collections, account reconciliation, and issue resolution.
• Monitor outstanding receivables and perform collection activities to support timely payment and cash flow objectives.
• Investigate and resolve complex account discrepancies, billing issues, and customer inquiries.
• Maintain accurate account records and support month‑end and year‑end Accounts Receivable activities.
• Execute and maintain responsibility for assigned SOX‑related financial controls.
• Prepare and maintain documentation supporting control activities and audit requirements.
• Identify and escalate compliance, control, or process issues in accordance with established procedures.
• Support adherence to company policies, financial controls, and regulatory requirements.
• Serve as a subject matter expert for Accounts Receivable processes, systems, and procedures.
• Provide technical guidance and knowledge sharing to team members on complex issues.
• Assist with onboarding, training, and process documentation efforts.
• Support process improvement initiatives and participate in projects impacting billing and collections operations.

Qualifications

Required:

• High School Diploma or equivalent required.
• Typically requires a minimum of six (6) years of Accounts Receivable, billing, collections, accounting, or related financial operations experience.
• Formal vocational, technical, business, or accounting education combined with several years of related experience may be considered in lieu of traditional experience requirements