Lead Account Manager, Client Services

About the role

RXO is a leading provider of transportation solutions, using cutting-edge technology to revolutionize the industry. This role offers a competitive salary range of $50,000-60,000, with potential for bonuses or commissions based on performance.

Responsibilities

• Monitor the successful completion of home deliveries by contract carriers, including tracking and analyzing on-schedule deliveries and VOC reports
• Cultivate positive working relationships with contract carriers and helpers
• Use route planning software to build efficient delivery routes
• Handle the dispatch of contract carriers; resolve issues throughout the day as needed
• Identify and address issues with inventory, deliveries, and customer satisfaction, including restructuring routes to improve operational efficiencies
• Manage and develop contract carriers' expectations for home delivery; make appointments for pickup and delivery
• Coach and develop dispatch and warehouse personnel to meet and exceed customer expectations
• Travel to multiple sites and/or stores to ensure client expectations are met (e.g., problem solve routing, delivery, and inventory issues)

Requirements

• 4 years of logistics experience, including 1 year of inventory control and merchandise reconciliation experience
• Bachelor's degree or equivalent related work or military experience
• Experience with Microsoft Office (Excel, Word, PowerPoint and Outlook) and other business applications

Qualifications

• 4-7 years of logistics experience
• 2 years of inventory control and merchandise reconciliation experience
• Solid research, communication, and time management skills

Skills

• Strong organizational and time management skills
• Excellent communication and interpersonal skills
• Proficiency with Microsoft Office and other business applications

Benefits

• Competitive pay
• Paid time off including up to 8 holidays, up to 2 floating Diversity Days, up to 13 days PTO for hourly employees, and up to 15 days PTO for salaried employees
• Hourly: Earn up to 13 days PTO/ Salary: Earn up to 15 days PTO, up to 40 hours bereavement leave, up to 16 hours volunteer time, jury duty, at least 2 weeks family bonding leave, up to 40 hours prenatal care leave
• 401(k) retirement plan with up to 5% company match
• Insurance: health, prescription, dental, vision, basic and supplemental life, short and long-term disability, accidental death and personal loss, business travel, legal services, ID theft, accident, critical illness, hospital indemnity
• Employee Assistance Program (EAP)
• Tuition reimbursement, adoption assistance
• Tax-Advantaged Accounts: Health Savings Account, Health Care Flexible Spending Account, Dependent Care Flexible Spending Account, Commuter Spending Account, Health Reimbursement Arrangement

Pay

$50,000-60,000

Schedule

Full-time