Lead Account Manager, Client Services
RXO, Inc. · Orlando, FL · 1 wk ago
Customer ServiceFull-time
About the role
As a Lead Account Manager, Client Services at RXO, you will coordinate with site leadership to provide support for all home delivery services.
Responsibilities
- Aid in monitoring the successful completion of home deliveries by contract carriers, including tracking and analysis of on-schedule deliveries and voice of customer (VOC) reports
- Cultivate positive working relationships with contract carriers and helpers
- Utilize route planning software to build efficient delivery routes
- Dispatch contract carriers; resolve issues throughout the day as needed
- Collaborate with the Operations Manager to identify issues with inventory, deliveries, and/or customer satisfaction, including restructuring routes to improve operational efficiencies
- Manage and develop contract carriers' expectations for home delivery; make appointments for pickup and delivery
- Coach and develop dispatch and warehouse personnel to meet and exceed customer expectations
- Travel to multiple sites and/or stores to ensure client expectations are met (e.g., problem solve routing, delivery, and inventory issues)
Requirements
- At least 4 years of logistics experience, including 1 year of inventory control and merchandise reconciliation experience
- Bachelor's degree or equivalent related work or military experience
- Experience with Microsoft Office (Excel, Word, PowerPoint and Outlook) and other business applications
- Preferred Bachelor’s degree in Logistics or Supply Chain Management, or equivalent related work or military experience
- 2-7 years of logistics experience
- 2 years of inventory control and merchandise reconciliation experience
- Solid research, communication, and time management skills
Qualifications
- Strong organizational and problem-solving skills
- Excellent interpersonal and communication skills
- Ability to manage multiple tasks and prioritize effectively
- Proficiency in Microsoft Office Suite
Skills
- Logistics and supply chain management
- Inventory control and merchandise reconciliation
- Route planning and optimization
- Customer service and relationship management
- Time management and organization
Benefits
- Comprehensive medical, dental, and vision plans
- 401(k) retirement plan with up to 5% company match
- Pre-tax accounts to help streamline eligible expenses
- Company-paid disability and life insurance
- Employee Assistance Program (EAP)
- Career and Leadership Development Programs
- Paid time off, company holidays, and volunteer days
Pay
TBD
Schedule
TBD
Benefits
- Comprehensive medical, dental, and vision plans
- 401(k) retirement plan with up to 5% company match
- Pre-tax accounts to help streamline eligible expenses
- Company-paid disability and life insurance
- Employee Assistance Program (EAP)
- Career and Leadership Development Programs
- Paid time off, company holidays, and volunteer days