Lead Account Manager

Key Responsibilities

• Serve as the primary point of contact and trusted advisor for key client accounts
• Build long-term relationships grounded in transparency, trust, and measurable results
• Lead weekly client calls, performance reviews, and strategic planning sessions
• Maintain proactive communication standards—clients are always informed ahead of time
• Manage expectations, resolve issues early, and ensure stakeholder alignment
• Oversee full client lifecycle: onboarding, execution, reporting, and optimization
• Develop and manage detailed project plans, timelines, and deliverables
• Cross-functional teams (creative, digital, production, events)
• Monitor budgets, scopes, and marketing spend to ensure ROI and efficiency
• Provide daily/weekly status updates and enforce accountability across teams
• Digital Marketing Strategy Guide and oversee multi-channel campaigns including SEO, PPC, social media, email, and content
• Analyze performance metrics and translate data into actionable insights
• Collaborate with specialists to refine campaign strategies aligned with business goals
• Stay ahead of industry trends, tools, and platform updates
• Team Leadership & Development
• Lead, mentor, and develop a high-performing account management team
• Establish processes, workflows, and communication standards across accounts
• Conduct regular team check-ins and performance reviews
• Foster a culture of ownership, accountability, and proactive problem-solving
• Strategic Growth & Brand Development
• Develop and execute integrated marketing strategies and campaign plans
• Support brand positioning, messaging, and identity consistency across channels
• Identify opportunities for upselling, account growth, and new business
• Contribute to campaign launches, creative direction, and client presentations

Requirements

• 5+ years of account management experience in a marketing or advertising agency
• 2+ years in a leadership or senior account management role
• Strong expertise in digital marketing: SEO, PPC/SEM, social media, email marketing, analytics
• Proven experience managing enterprise-level clients and multi-channel campaigns
• Exceptional communication and stakeholder management skills
• Strong organizational and project management abilities
• Experience with CRM systems, dashboards, and reporting tools
• Ability to translate data into strategic recommendations for clients

Preferred Qualifications

• Experience in event marketing, experiential campaigns, or live marketing
• Familiarity with creative production workflows (design, video, web)
• Background in brand strategy and integrated marketing campaigns
• Experience contributing to pitches, upselling, and revenue growth