Lead Account Expert, ENT & STR Virtual Business

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures employees receive competitive compensation and wealth-building opportunities, including an annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches.

About the role

This role manages outbound business sales leads to acquire new customers for targeted enterprise and strategic accounts with decentralized purchasing models. It involves conducting discovery conversations to identify suitable products and services for each customer, promoting specific offers, researching and fraud-checking businesses before sales engagement, and managing the business verification process with relevant teams. Success is measured by effective customer acquisition, accurate verification, and supporting post-sale customer needs while assisting in team development. The work impacts organizational sales growth and customer satisfaction by ensuring secure transactions and ongoing support for business customers.

Responsibilities

• Manage daily customer communications and follow-ups using multiple channels to drive outbound and inbound sales engagement
• Conduct research to understand customer needs and build tailored sales quotes using product knowledge and sales tools
• Partner with verification and fraud teams to validate new business customers and prevent fraudulent activities
• Assist in coaching and developing the sales team to achieve sales targets and enhance skills
• Follow lead management processes to qualify customers and research businesses to ensure compliance and fraud prevention
• Provide post-sale customer support by coordinating with technical and sales support teams to resolve issues and handle escalations
• Perform other duties/projects as assigned by business management

Requirements

• High School Diploma/GED (Required)
• 2-4 years in an inbound/outbound commissioned environment (Preferred)
• 2-4 years in business customer service, sales, or retention (Preferred)
• At least 18 years of age
• Legally authorized to work in the United States

Skills

• Business Acumen (Required)
• Business-To-Business (B2B) Sales (Required)
• Coaching (Required)
• Communication (Required)
• Customer Relationship Management (CRM) Software (Required)
• Customer Service (Required)
• Fraud Prevention (Required)
• Lead Management (Required)
• Product Knowledge (Required)
• Sales Management (Required)

Pay

Total Target Cash Pay Range: $66,479 - $119,922, inclusive of target incentives. Base Pay Range: $46,535 - $83,945. The successful candidate’s actual pay will be based on work location, qualifications, and experience. To find the pay range for this role based on hiring location, visit T-Mobile Pay Lookup.

Employees in regular, non-temporary Retail and Business Sales roles are eligible for monthly or quarterly sales incentives.

Benefits

• Medical, dental, and vision insurance
• Flexible spending account
• 401(k) with company match
• Annual stock grant and employee stock purchase plan
• Paid time off and up to 12 paid holidays (about 4 weeks for new full-time employees and 2.5 weeks for new part-time employees annually)
• Paid parental and family leave
• Family building benefits
• Back-up care and enhanced family support
• Childcare subsidy
• Tuition assistance and college coaching
• Short- and long-term disability
• Voluntary AD&D, accident, life, disability, and long-term care insurance
• Mobile service and home internet discounts
• Pet insurance
• Commuter and transit programs

Full and part-time employees have access to the same benefits when eligible. For more details, visit www.t-mobilebenefits.com.