Account Expert, ENT & STR Virtual Business
Job Overview
This role is essential for acquiring new business customers within targeted enterprise and strategic accounts with decentralized purchasing models. It involves prospecting sales leads, conducting discovery conversations, and promoting relevant products and services to potential customers. The role requires managing business verification, credit underwriting, customer protection reviews, and coordinating with fraud teams. Success is measured by meeting and exceeding monthly sales quotas through effective customer acquisition and account management. The work impacts organizational growth by expanding the customer base and supporting post-sale customer needs throughout account ownership.
Responsibilities
- Engage in daily customer communication and follow-up to generate and qualify new business opportunities
- Conduct research to understand customer needs and tailor product and service messaging accordingly
- Manage the sales process from initial contact through proposal development to order finalization
- Complete required training to maintain up-to-date knowledge of products and services
- Manage business verification, credit underwriting, customer protection, and collaborate with fraud teams to ensure compliance
- Also responsible for other duties/projects as assigned by business management as needed
Education and Work Experience
- High School Diploma/GED (Required)
- 2-4 years - Inside, outside, retail, or similar sales position
- Less than 2 years - Customer service, sales and/or retention
Qualifications
- Excellent communication and interpersonal skills, with the ability to effectively convey information and build relationships with clients and team members. Strong written and verbal communication abilities. (Required)
- Strong organizational skills and attention to detail, with the ability to manage multiple tasks and priorities effectively. (Required)
- Self-motivated with a results-driven mindset, demonstrating initiative and the ability to work independently. (Required)
- Ability to work independently and as part of a team, collaborating with colleagues to achieve common goals. (Required)
- Proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, Teams, and Outlook. (Required)
Pay
Total Target Cash Pay Range: $60,894 - $109,848, inclusive of target incentives. Base Pay Range: $42,626 - $76,894. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. At T-Mobile, employees in regular, non-temporary Retail and Business Sales roles are eligible for monthly or quarterly sales incentives.
Benefits
- Medical, dental and vision insurance
- Flexible spending account
- 401(k)
- Employee stock grants
- Employee stock purchase plan
- Paid time off and up to 12 paid holidays (approximately 4 weeks for new full-time employees and approximately 2.5 weeks for new part-time employees annually)
- Paid parental and family leave
- Family building benefits, back-up care, enhanced family support, childcare subsidy
- Tuition assistance and college coaching
- Short- and long-term disability
- Voluntary AD&D coverage, accident coverage, life insurance, disability insurance, and long-term care insurance
- Mobile service & home internet discounts
- Pet insurance
- Access to commuter and transit programs