Ld Dir,Regional Operations

About the role

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Role Description Oak Street Health®, a part of CVS Health, helps older adults stay healthier and live fuller lives through our 230 centers across 27 states. Our value-based care model helps us consistently deliver better patient experiences and outcomes. As a Regional Director of Operation, you will play a critical role in supporting our Oak Street Health patients, providers and business by managing operational rigor and oversight across multiple centers within a geography. This role reports to the Regional Vice President with close collaboration with regional leaders such as the Senior Medical Director, the Population Health Director, and the Regional Director of Growth. The center Practice Managers, as well as other regional resources, will report to the Regional Director of Operations (team of 4-9 ). Accountability for predetermined operational metrics and budget management is crucial for success. This leader should be a strong communicator who builds relationships quickly and is passionate about working in a fast-paced, results-driven organization. A track record of building strong cohesive teams with a patient first and operational sustainability mentality is a must-have. Check out this pamphlet for a sneak peek into the life of a RDO at Oak Street!

Responsibilities

• Multi-Center Operational Rigor with a focus on patient experience and engagement
  • Primary goal is to ensure all centers are operationally efficient and are optimizing resources for our patients
  • Deep ownership of and expanded focus on patient experience. Gather appropriate teammate and patient information to inform development of best-in-class customer service experience by and across all cohorts (Service and Clinical teams).
  • Focus on schedule management, patient responsiveness, and clinical outcomes
  • Continuously improving sites through proactive identification and improvement of operational opportunities
  • Problem solving with center level leadership and sustainable solution creation
  • Promotion of standardization to OSH best practices and SOPs to promote quality control
  • Best practice sharing and coordination across centers and markets
• P&L ownership / financial stewardship
  • Own regional operational performance with clear accountability for P&L results across centers, including labor, controllable expenses, productivity, and operational investments