Ld Dir,Regional Operations

About the role

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Core Responsibilities

• Multi-Center Operational Rigor with a focus on patient experience and engagement
• Primary goal is to ensure all centers are operationally efficient and are optimizing resources for our patients
• Gather appropriate teammate and patient information to inform development of best-in-class customer service experience by and across all cohorts (Service and Clinical teams)
• Focus on schedule management, patient responsiveness, and clinical outcomes
• Continuously improving sites through proactive identification and improvement of operational opportunities
• Problem solving with center level leadership and sustainable solution creation
• Promotion of standardization to OSH best practices and SOPs to promote quality control
• Best practice sharing and coordination across centers and markets
• Implementation of Clinic Operations Programming and Improvements
• Leverage best practices when it comes to clinical implementation and project management
• Development and Management of Center Operations Leaders
• Instill collaborative culture between operational leaders in the region
• Onboard, train and coach new Practice Managers, with responsibility for outcomes
• Support Practice Managers in team development and build a regional cohort culture for service and clinical team members for consistency across centers
• Lead efforts in partnership with other regional leaders to support overall employee engagement scores
• Ambassador for DE&I initiatives across region

What we're looking for

• Motivated Leaders With 5 or more years of experience in a supervisory role in a clinical or medical setting, with at least 2 years of multi-site experience
• Undergraduate degree required, Masters preferred
• Incredible level of organization, reliability and independence
• A passion for mentorship and team-development
• A problem-solving orientation and eagerness to identify process gaps and implement practical solutions
• Ability to manage multiple priorities across various stakeholders and departments
• Excellent interpersonal skills, ability to work across a matrixed organization
• Travel required to centers within geography (80%)

What does being “Oaky” look like?

• Radiating positive energy
• Creating an unmatched patient experience
• Driving clinical excellence
• Taking ownership and delivering results
• Being relentlessly determined

Why Oak Street Health?

• Mission-focused career impacting change and measurably improving health outcomes for medicare patients
• Paid vacation, sick time, and investment/retirement 401K match options
• Health insurance, vision, and dental benefits
• Opportunities for leadership development and continuing education stipends
• New centers and flexible work environments
• Opportunities for high levels of responsibility and rapid advancement

Benefits

• Mission-focused career impacting change and measurably improving health outcomes for medicare patients
• Paid vacation, sick time, and investment/retirement 401K match options
• Health insurance, vision, and dental benefits
• Opportunities for leadership development and continuing education stipends
• New centers and flexible work environments
• Opportunities for high levels of responsibility and rapid advancement

Additional Details

• Learn more at www.oakstreethealth.com/diversity-equity-and-inclusion-at-oak-street-health