LCSW/LCPC Intake Specialist

About the role

K&I Healthcare Services supports the recovery of individuals with mental illness and substance abuse. We incorporate teaching to empower our clients to make the best decisions about their mental and help them feel confident in their care. At K&I Healthcare Services, our clients are more than just a number. We approach everyone with compassion and an open mind to encourage them to thrive in their healing process.

Responsibilities

• The Intake Specialist helps clients engage in treatment and wellness and has the primary responsibility of scheduling new clients for initial evaluations and will perform other duties related to the intake process for all 3 offices.
• Respond to inquiries for outpatient referrals, gather demographic and insurance data, collect preliminary client information to identify the appropriate clinician, and schedule initial appointments.
• Verifies insurance coverage, obtains authorizations, and enters all required information into the appropriate electronic system.
• Serves as a point of contact to patients, their families/representatives, outside agencies, and referrers.
• Works to engage clients in their care, works closely with other offices to coordinate efforts, and ensures timely, quality customer service for all inquiries.
• This position is required to respond to all calls and written referrals within 24 hours or less.
• Work requires analytical skills sufficient to edit documents, generate reports and logs, and summarize quality monitors.

Qualifications

• Master's degree (with 2 years of directly job‑related experience) in Psychology, Social Work or a related field.
• Valid Maryland LCSW/LCPC license.
• Proficiency with personal computer and Windows software.
• Ability to maintain and protect client confidentiality and privacy.
• Ability to multi‑task in a high‑volume, extremely fast‑paced healthcare environment; willingness to take on varied responsibilities and work as part of a team.
• Excellent interpersonal skills, warmth, patience,