Law Schools Founding CSM

Role Overview

The Law School CS Lead serves all geo managers—US East, US West, and International—as the operational backbone for product training, onboarding, account health, and activation across every school in the portfolio. This is a global IC role that all geo managers draw on. You will build the playbook as you go.

What You'll Do

• Own product training and demo delivery across the full law school portfolio—onboarding sessions, faculty demos, librarian trainings, classroom embeds, and workspace setup for all geo managers and their schools
• Tag in to school relationships as directed by the relevant geo manager—you are not the first call, but you are the expert call—the person who makes demos land and trainings stick
• Build and run the scaled, tech-touch model for long tail schools across all geographies—playbooks, templated cadences, training materials, and activation milestones
• Maintain portfolio-wide reporting: track usage trends, activation status, and account health globally; surface risks and opportunities to all geo managers and to Grace
• Support onboarding for new school signings globally—coordinate kickoffs, run initial training sessions, and drive early activation milestones
• Partner with Legal Engineers and Law School Managers to translate school feedback into product and program improvements

What You Have

• 3+ years in customer success, account management, or client services—preferably in a high-growth SaaS, legal tech, or professional services environment
• Operator mindset: you build systems, write playbooks, and hold yourself to metrics
• Player-coach approach: You are a founding CSM for this team and will have a strong part in growing it
• Strong trainer and presenter— you can run a room of law professors or a 1:1 demo with a student org leader and make both count
• Legal background or strong legal context is a plus, not a requirement—comfort explaining legal AI tools to a sophisticated legal audience matters more than a JD
• Experience building scaled or tech-touch CS programs for large, distributed account portfolios
• Clear, direct communicator who doesn't let follow-ups fall through the cracks
• Comfortable working across time zones and geographies in close coordination with a distributed team

Compensation

OTE 80/20 Split $140,000-160,000 Depending on your location, an Applicant Privacy Notice may apply to you. You can find all of our Applicant Privacy Notices [here]. Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai