Law Schools Founding CSM

Role Overview

The Law School CS Lead serves all geo managers—US East, US West, and International—as the operational backbone for product training, onboarding, account health, and activation across every school in the portfolio. This is a global IC role that all geo managers draw on, serving as the tag-team model where geo managers own the school relationships and program strategy, while the CS Lead focuses on deeper product delivery and account management. This is the first dedicated CS hire for law schools.

What You'll Do

• Own product training and demo delivery across the full law school portfolio—onboarding sessions, faculty demos, librarian trainings, classroom embeds, and workspace setup for all geo managers and their schools
• Tag in to school relationships as directed by the relevant geo manager—make demos land and trainings stick
• Build and run the scaled, tech-touch model for long tail schools across all geographies—playbooks, templated cadences, training materials, and activation milestones
• Maintain the law school CRM across all geographies—account notes, POC data, meeting logs, and opportunity tracking
• Lead end-of-year recap cycles, capturing Y1 learnings and aligning on Y2 activation goals with each geo manager
• Partner with Legal Engineers and Law School Managers to translate school feedback into product and program improvements

What You Have

• 3+ years in customer success, account management, or client services—preferably in a high-growth SaaS, legal tech, or professional services environment
• Operator mindset: build systems, write playbooks, and hold yourself to metrics
• Player-coach approach: you are a founding CSM for this team and will have a strong part in growing it
• Strong trainer and presenter—can run a room of law professors or a 1:1 demo with a student org leader and make both count
• Legal background or strong legal context is a plus, not a requirement—comfort explaining legal AI tools to a sophisticated legal audience matters more than a JD
• Experience building scaled or tech-touch CS programs for large, distributed account portfolios
• Clear, direct communicator who doesn't let follow-ups fall through the cracks
• Comfortable working across time zones and geographies in close coordination with a distributed team

Compensation

OTE 80/20 Split $140,000-160,000 Depending on your location, an Applicant Privacy Notice may apply to you. Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai